What is Tech Assist?
Tech Assist is a web application that provides a single source to view store, rack, case and work order information from a laptop or tablet. It is designed for Managers, Experts and Technicians to help them manage, advise, direct, and support field technicians to resolve refrigeration issues faster, correctly, and with more confidence.
What's New
Learn about the latest Tech Assist features and capabilities. Submit suggestions directly from the Tech Assist app.
Take a look at the new Tech Assist Training!
The newest Tech Assist features available:
- Rack Viewer, Getting Started and Walmart Perspective Videos
- 12 Month and 6 Month % Time in Target Change
- Suggestion and Issue Reporting Form
- Time in Target Exclusion for Certain Cases
- Rack Viewer Score Improvements for Fixed Set Point Racks
- Local Weather Conditions and Measures
Click on the "Tech Assist What's New (November 2021)" link below to see more details.
New for October:
- Tech Assist Getting Started Slides
- Tech Assist Walmart Perspective Slides
- Tech Assist Application Fact Sheet
- Tech Assist PDF Report Fact Sheet
Introducing the new TechAssist Rack Viewer
Rack Viewer is a new tab within the TechAssist application. You can also access the Rack Viewer by clicking on one of the Rack badges within Store Viewer.
Getting Started
Quickly learn how to maximize the benefits of Tech Assist right out of the gate.
Application Overview
See screenshots of each of the major Tech Assist functions.