5 Benefits of Business Phone Systems

Enhance communication in the workplace

Starting a new company from the ground up comes with no shortage of tasks to complete before your doors open. Because there’s so much to do in so little time, you might be tempted to skip setting up a business phone system; after all, doesn’t everyone have a smartphone now?

While using your personal phone for business might work out in the short term, it’s not an efficient solution—particularly as your company grows. Here are five compelling reasons why you should think about getting a dedicated phone system for your business.

5 reasons to get a business phone system 

1. Streamlined communication

If every person in your company is using their own smartphone and provider, you’re going to have difficulty unifying all communications. Not having a dedicated business phone service also makes it harder for customers and clients to find the right contact, which could result in lost business.

If everyone in your office is using the same platform and technology, managing these communications becomes significantly less complicated. Your front desk or office manager can simply transfer calls to the correct contact, and employees can give their extensions to their clients for direct communication.

Remember, many successful customer relationships start with a single phone call. By having a centralized phone system just for business, you’ll have an easier time facilitating those calls and building those relationships.

2. Improved collaboration

In the age of remote work and hybrid offices, having the right business phone solution can help keep everyone connected and engaged. For example, many internet-powered VoIP services integrate with your existing business software, making it easy to see availability, schedule meetings and jump on calls from within the same system.

Your team members will also have an easier time contacting each other using a dedicated business phone system. Rather than having to track down phone numbers or find the best way to get in touch, employees can simply look up each others’ extensions or numbers in a shared directory. 

3. Work/life balance

Everyone needs time away from the office, both physically and mentally. However, you’ll never truly be at rest if you’re fielding phone calls from customers and vendors at all hours of the day and night. 

Using a single source of communication for both work and personal matters makes finding the balance difficult, and you can’t be your best self at the office if you’re not enjoying your downtime. Keeping your business communications sequestered to a dedicated phone service helps you establish much-needed professional boundaries.

4. Added credibility

One of the challenges of starting a small business is earning customers’ trust. You have to assure them that you can provide a better solution than bigger, more established companies, and that’s not easy.

Having a professional phone number gives your business an added air of credibility. It shows that you’re a legitimate company that’s done its due diligence, and that can go a long way toward building long-term customer relationships.

5. Easier scalability

Hypothetically, let’s say you decided to use a personal phone for business rather than a business phone system. What happens when you start hiring? Are you going to expect your employees to use their own phones, too? How are you going to compensate them? And will your customers get confused if every call from your company comes from a different area code?

It’s better to deal with these questions upfront rather than scrambling to answer them as your small business is taking off. Having a business phone solution in place before you start the hiring and expansion process can save a lot of headaches down the road.

Get connected with Walmart Business+

While you’re establishing your business as a serious competitor, Walmart Business+ can help. Our vast selection of phones and accessories, along with technology, furniture and decor, can help get your small business off the ground while saving you money. Walmart Business+ members can enjoy free shipping with no order minimum¹, free delivery from local stores with a $35 minimum² and 2% back in Walmart Business Rewards on orders of $250 and above³. Sign up for an account today.

¹Excludes most Marketplace items, freight & certain location surcharges.

²Restrictions apply. Additional fee applies for Express delivery.

³Exclusions apply. See full terms for details.