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Benefits contacts
Use this navigation bar to explore benefits contacts according to type.
This is where you can find contact information—including phone numbers, websites, operating hours, and vendor names—for all Walmart benefits. Search according to the type of benefit.

Medical

Find a provider – Premier PPO, Saver HSA, and Contribution HRA Plans

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
Included Health1-800-941-1384IncludedHealth.com/WalmartOne.Walmart.com/Premier
One.Walmart.com/Contribution
One.Walmart.com/Saver		N/A

Find a provider – Personalized Wellbeing Copay Plan

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
Included Health1-855-633-7073IncludedHealth.com/WalmartOne.Walmart.com/WellbeingCopayN/A

Third-party administrator (TPA) – See your Plan ID card

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
Skai Blue Cross Blue Shield1-866-823-3790skaibcbs.comOne.Walmart.com/BenefitsContactsMon–Fri, 7:30 a.m.–10 p.m. Central, Saturday, 6 a.m.–1 p.m. Central
UMR1-855-870-9177umr.comOne.Walmart.com/BenefitsContactsMon–Fri, 7 a.m.–10 p.m. Central; Saturday, 7 a.m.–4 p.m. Central

HMO plans

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
Health Net Salud y Mas Plan1-800-722-5342HealthNet.comOne.Walmart.com/HMO
Mon–Fri, 7:30 a.m.–10 p.m. Central, Saturday, 6 a.m.–1 p.m. Central
HMSA Hawaii1-808-948-6111
1-800-776-4672
HMSA.comOne.Walmart.com/HMO
Mon–Fri, 7 a.m.–10 p.m. Central, Saturday, 7 a.m.–4 p.m. Central
Kaiser of California1-800-464-4000 (English) 
1-800-788-0616 (Spanish)		kp.orgOne.Walmart.com/HMON/A
Kaiser of ColoradoDenver metro: 
1-303-338-3800 
Other areas: 
1-800-632-9700		kp.orgOne.Walmart.com/HMON/A
Kaiser of GeorgiaAtlanta metro: 
1-404-261-2590 
 
Other areas: 
1-888-865-5813		kp.orgOne.Walmart.com/HMON/A
Kaiser of Hawaii1-808-432-5955 (Oahu) 
1-800-966-5955 (neighbor islands)		kp.orgOne.Walmart.com/HMON/A
Kaiser of the Mid-Atlantic1-855-249-5018kp.orgOne.Walmart.com/HMON/A
Kaiser of OregonPortland area: 
1-503-813-2000 
Other areas: 
1-800-813-2000		kp.orgOne.Walmart.com/HMON/A
Kaiser Foundation Health Plan of Washington1-888-901-4636kp.orgOne.Walmart.com/HMON/A

Health Savings Account (HSA) administrator

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
HealthEquity1-866-296-2860Learn.HealthEquity.com/Walmart/HSAOne.Walmart.com/SaverN/A

Pharmacy benefit administrator

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
OptumRx1-844-705-7493https://welcome.optumrx.com/walmart/landingOne.Walmart.com/PharmacyN/A

Pharmacy benefit administrator prior authorization and appeal administration

For 2026 pharmacy-related issues, contact OptumRx

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
TruDataRx1-833-575-0755N/AOne.Walmart.com/PharmacyN/A

Centers of Excellence (COE) – Spine, hip & knee replacement, and weight loss surgery

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
Carrum Health1-888-890-7359Carrum.me/WalmartOne.Walmart.com/COEN/A

Centers of Excellence (COE) – Cancer, heart surgery, certain rare conditions, transplants, and the travel benefit

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
Consociate HealthCancer, heart, rare conditions, travel benefit: 1-800-804-1289 
Transplants: 1-479-621-2830		N/AOne.Walmart.com/COEN/A

Centers of Excellence (COE) – Fertility  care benefit

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
Kindbody1-855-454-7663kindbody.com/walmartOne.Walmart.com/COEN/A

Dental & Vision

Dental plan

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
Delta Dental1-800-462-5410deltadentalar.comOne.Walmart.com/DentalN/A

Vision plan

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
VSP — Vision Service Plan1-866-240-8390vsp.comOne.Walmart.com/VisionN/A

Other coverage

Life insurance & accidental death and dismemberment (AD&D)

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
Prudential1-877-740-2116prudential.com/walmart One.Walmart.com/Life One.Walmart.com/ADDN/A

Short-term disability

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
Sedgwick1-800-492-5678mySedgwick.com/Walmart One.Walmart.com/TimeandSupportN/A

Long-term disability

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
Lincoln Financial Group1-877-353-6404www.lincolnfinancial.comOne.Walmart.com/TimeandSupportN/A

Accident and critical illness insurance

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
The Standard1-800-514-9525standard.com/walmartOne.Walmart.com/Accident One.Walmart.com/CriticalMon–Fri
8 a.m. to 8 p.m. ET

Time Away and Support

Paid time off (PTO), Protected PTO (PPTO), and FlexTO

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
WalmartPeople Services: 1-800-421-1362N/AOne.Walmart.com/TimeandSupport  People Services: One.Walmart.com/BenefitsChatN/A

Leave of absence

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
Sedgwick1-800-492-5678 mySedgwick.com/Walmart One.Walmart.com/TimeandSupport N/A

Accommodations

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
Sedgwick1-855-489-1600 mySedgwick.com/Walmart One.Walmart.com/TimeandSupportN/A

Well-being

Mental health

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
Lyra Health — Mental Health Resources1-800-825-3555 (24/7)Walmart.Lyrahealth.comOne.Walmart.com/MentalHealth24/7
Supportivinfo@supportiv.comSupportiv.com/WalmartOne.Walmart.com/SupportivN/A

Well-being programs

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
Help Now1-855-445-7669 (1-855-4HLPNOW)Walmart.Lyrahealth.comWalmart.Lyrahealth.comN/A
Humankind1-866-307-2081Supportiv.com/WalmartOne.Walmart.com/HumankindN/A
Cylinder1-833-336-9488N/AOne.Walmart.com/CylinderN/A
2026: Omada Health
2027: Hinge Health		2026: 1-888-409-8687
2027: 1-877-699-6844		2026: OmadaHealth.com/Walmart
2027: hinge.health/walmart		2026: One.Walmart.com/OmadaHealth
2027: One.Walmart.com/VirtualPT		N/A
Twin Health1-888-998-9464 (1-888-99-TWIN HEALTH)partner.twinhealth.com/walmart2026: One.Walmart.com/TwinHealth
2027: One.Walmart.com/Diabetes		N/A
Fitness Pass1-833-236-0181N/AOne.Walmart.com/FitnessPassMon–Fri 8 a.m.–8 p.m. Eastern
Fresh TriEmail: Inquiry@freshtri.comApp: freshtri.app.link/9nLN52jahJbOne.Walmart.com/FreshTriN/A
2026: Nicotine cessation program
2027: Quit nicotine		2026: 1-855-955-1905
2027: 1-800-825-3555		N/A2026: One.Walmart.com/QuitTobacco
2027: One.Walmart.com/QuitNicotine		2026:
Mon–Fri 9 a.m.–6 p.m. Central
2027: 
M–F 8 a.m.–8 p.m. Central

 

Helpr (Sam’s Club hourly field associates only)Call: 1-877-417-4883
Text: 1-844-875-2955		Helpr app for iOS and AndroidOne.Walmart.com/HelprMon–Sat 4 a.m.–6 p.m. PT Sun 5 a.m.–6 p.m. Pacific

Family building and parenting

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
Family building support (adoption and surrogacy)1-855-454-7663http://kindbody.com/walmartOne.Walmart.com/FamilyBuildingN/A
Family building supportCall number on back of plan ID cardN/AOne.Walmart.com/LifeWithBabyN/A

Financial

Walmart 401(k) Plan

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
Merrill1-888-968-4015Benefits.ML.comOne.Walmart.com/401k2027:  Mon–Fri 6 a.m.–10 p.m. Central 
Sat–Sun 7 a.m.–6 p.m. Central

Associate Stock Purchase Plan (ASPP)

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
2026: Computershare
2027: Merrill		2026: 1-800-438-6278
1-800-952-9245
(TTY/Hearing Impaired)

2027: 1-888-968-4015		2026: Computershare.com/Walmart

2027:
Benefits.ML.com		One.Walmart.com/ASPP2027: 
Mon–Fri 6 a.m.–10 p.m. Central 
Sat–Sun 7 a.m.–6 p.m. Central

Money management

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
2026: ONE@Work
2027: OnePay @Work		People Services–Walmart: 
1-800-421-1362		N/A2026: One.Walmart.com/ONEAtWork
2027: One.Walmart.com/OnePayAtWork
People Services—Walmart: One.Walmart.com/BenefitsChat
N/A

More help

Contacts

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
People Services —Walmart1-800-421-1362N/AOne.Walmart.com/BenefitsChatMon–Fri 7:30 a.m.–6 p.m. Central
Sat 9 a.m.–1 p.m. Central 
Benefits chat is only available Monday – Friday

Resources

Location or planPhone number or emailWebsiteOneWalmart pageHours of operation
HealthCompare1-877-260-1824HealthCare.gov N/AMon–Fri 8 a.m.–6 p.m. Central

This page provides information about certain Walmart benefits. This information does not automatically entitle you to the benefits described and nothing on this page creates an express or implied contract of employment or other contractual commitment. Every effort has been made to ensure the accuracy of this information. However, if there are discrepancies between the information provided on this page and the official plan or program documents, the official plan or program document will control.

 

For information about most health and welfare benefits, eligibility, the 401(k) Plan and the Associate Stock Purchase Plan, see the Associate Benefits Book. It will control over any conflicting information on this page. For information about other benefits, see One.Walmart.com/Me.

 

Walmart, and where applicable, the plan's fiduciary, retains the discretion to interpret the terms and language used on this page according to the provisions of the plan or program documents. Walmart also reserves the right to amend or terminate any benefit plan or policy in its sole discretion at any time for any reason.

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