Benefits Contacts
Get to know the people who can help you through all of your medical benefits questions.

People Services

Call People Services for questions about your benefits, including what you’re eligible for and when you can enroll, for help with claims, and for general information about the plans:


Monday–Friday, 7:30 a.m.–6 p.m. Central Time

Saturday, 9 a.m.–1 p.m. Central Time

Find a doctor: Grand Rounds

Grand Rounds makes it easy to connect with a doctor who’s nearby, in-network, and has the best skills, experience, and quality ratings for your needs. Plus they offer one-on-one guidance, will explain your diagnosis, and can even book your appointments.

It’s available at no cost to anyone enrolled in the Premier Plan, Contribution Plan, Saver Plan, Select Local Plan, Local Plan, or the eCommerce PPO Plan. Just visit or get the app from your app store or call 800-941-1384.

For associates who work in Central Florida, Dallas/Fort Work or Northwest Arkansas, Grand Rounds will only be available for second opinions. 

Ask your health care advisor

If you're enrolled in the Premier Plan, Contribution Plan, Saver Plan, Local Plan, Select Local Plan, or eCommerce PPO Plan, a healthcare advisor can make your healthcare experience easier, faster, and better by helping you:

  • understand your plan and the benefits it provides.
  • get help with a claim
  • resolve administrative questions and concerns.
  • get precertification before you receive care (precertification is required for certain services by Aetna, UnitedHealthcare, and HealthSCOPE and for all inpatient admissions by BlueAdvantage)

The number to call for your health care advisor depends on your medical plan administrator, which is based on where you work. You’ll find it on the back of your plan ID card.

If you’re included in the Personal Health Care Assistant group in North Carolina and South Carolina, call Grand Rounds instead.

BlueAdvantage Administrators of Arkansas


Monday–Friday, 6 a.m.–10 p.m. Central Time

Saturday, 6 a.m.–3 p.m. Central Time

Please note: In some locations, you may have access to a special “Alt network” within the BlueAdvantage network. In affected areas, services from a provider outside the Alt network will be treated as out-of-network. Your health care advisor can tell you if you’re required to use this special network and can help you make sure you see providers who are part of it.


(includes Local Plan, Banner Local Plan, St. Luke’s Local Plan, and eComm PPO)


Monday–Friday, 6 a.m.–10 p.m. Central Time

Saturday, 6 a.m.–3 p.m. Central Time

HealthSCOPE Benefits

(includes all other Local plans and the expanded Telehealth (TBC) pilot)


Monday–Friday, 7:30 a.m.–6 p.m. Central Time



Monday–Friday, 7 a.m.–10 p.m. Central Time

Saturday, 7 a.m.–4 p.m. Central Time

Talk to the experts:

For questions about: Contact
Eligibility and general benefits questions People Services: 800-421-1362
HMO plans Contact your specific HMO; for help, ask your local People Partner
Finding a network provider Grand Rounds:
(For Select Local Plans or eComm PPO, contact plan administrator)
Pharmacy benefits OptumRx
Health Savings Account (HSA) HealthEquity:
Vision plan VSP:
Dental plan Delta Dental:
Short-term disability plan Sedgwick or Lincoln:
Long-term disability plan
Truck driver long-term disability plan
Accident and critical illness insurance Allstate Benefits:
Life, accidental death and dismemberment, and business travel accident insurance Prudential:
Resources for Living® 800-825-3555 (24/7)
The Walmart 401(k) Plan Merrill Lynch:
When you're eligible for benefits or how to enroll People Services:
HealthCompare 877-260-1824
Centers of Excellence Health Design Plus
(Cardiac Surgery, Knee & Hip Joint Replacement, Spine Surgery, Weight Loss Surgery, Heart Surgery)
HealthSCOPE Benefits
(Cancer and Transplants)
479-621-2830  (800-804-1272)
See the 2020 Associate Benefits Book for additional information about your benefits and eligibility. This document will control in the event of any conflict.