People Services
Call People Services for questions about your benefits, including what you’re eligible for and when you can enroll, for help with claims, and for general information about the plans:
Monday–Friday, 7:30 a.m.–6 p.m. Central Time
Saturday, 9 a.m.–1 p.m. Central Time
Find a doctor: Grand Rounds
Grand Rounds makes it easy to connect with a doctor who’s nearby, in-network, and has the best skills, experience, and quality ratings for your needs. Plus they offer one-on-one guidance, will explain your diagnosis, and can even book your appointments.
It’s available at no cost to anyone enrolled in the Premier Plan, Contribution Plan, Saver Plan, Select Local Plan, Local Plan, or the eCommerce PPO Plan. Just visit grandrounds.com/walmart or get the app from your app store or call 800-941-1384.
For associates who work in Central Florida, Dallas/Fort Work or Northwest Arkansas, Grand Rounds will only be available for second opinions.
Ask your health care advisor
If you're enrolled in the Premier Plan, Contribution Plan, Saver Plan, Local Plan, Select Local Plan, or eCommerce PPO Plan, a healthcare advisor can make your healthcare experience easier, faster, and better by helping you:
- understand your plan and the benefits it provides.
- get help with a claim
- resolve administrative questions and concerns.
- get precertification before you receive care (precertification is required for certain services by Aetna, UnitedHealthcare, and HealthSCOPE and for all inpatient admissions by BlueAdvantage)
The number to call for your health care advisor depends on your medical plan administrator, which is based on where you work. You’ll find it on the back of your plan ID card.
If you’re included in the Personal Health Care Assistant group in North Carolina and South Carolina, call Grand Rounds instead.
BlueAdvantage Administrators of Arkansas
Monday–Friday, 6 a.m.–10 p.m. Central Time
Saturday, 6 a.m.–3 p.m. Central Time
Please note: In some locations, you may have access to a special “Alt network” within the BlueAdvantage network. In affected areas, services from a provider outside the Alt network will be treated as out-of-network. Your health care advisor can tell you if you’re required to use this special network and can help you make sure you see providers who are part of it.
Aetna
(includes Local Plan, Banner Local Plan, St. Luke’s Local Plan, and eComm PPO)
Monday–Friday, 6 a.m.–10 p.m. Central Time
Saturday, 6 a.m.–3 p.m. Central Time
HealthSCOPE Benefits
(includes all other Local plans and the expanded Telehealth (TBC) pilot)
Monday–Friday, 7:30 a.m.–6 p.m. Central Time
UnitedHealthcare
Monday–Friday, 7 a.m.–10 p.m. Central Time
Saturday, 7 a.m.–4 p.m. Central Time
Talk to the experts:
| For questions about: | Contact |
| Eligibility and general benefits questions | People Services: 800-421-1362 |
| HMO plans | Contact your specific HMO; for help, ask your local People Partner |
| Finding a network provider | Grand Rounds: 800-941-1384 (For Select Local Plans or eComm PPO, contact plan administrator) |
| Pharmacy benefits | OptumRx 844-705-7493 |
| Health Savings Account (HSA) | HealthEquity: 866-296-2860 |
| Vision plan | VSP: 866-240-8390 |
| Dental plan | Delta Dental: 800-462-5410 |
| Short-term disability plan | Sedgwick or Lincoln: 800-492-5678 |
| Long-term disability plan Truck driver long-term disability plan |
Lincoln: 800-492-5678 |
| Accident and critical illness insurance | Allstate Benefits: 800-514-9525 |
| Life, accidental death and dismemberment, and business travel accident insurance | Prudential: 877-740-2116 |
| Resources for Living® | 800-825-3555 (24/7) |
| The Walmart 401(k) Plan | Merrill Lynch: 888-968-4015 |
| When you're eligible for benefits or how to enroll | People Services: 800-421-1362 |
| HealthCompare | 877-260-1824 |
| Centers of Excellence | Health Design Plus (Cardiac Surgery, Knee & Hip Joint Replacement, Spine Surgery, Weight Loss Surgery, Heart Surgery) 877-230-7037 HealthSCOPE Benefits (Cancer and Transplants) 479-621-2830 (800-804-1272) |
In 2019 Grand Rounds is a great way to connect with top-rated doctors near you if you’re enrolled in most plans. In 2020 Grand Rounds is the only way, replacing your current health care advisor.
- In 2019 you plan’s health care advisor can help you find a network doctor as well as help with understanding your plan, claims, paperwork, and precertification for care. In 2020 they can only help you with these needs.
- Through the end of 2019 your contact for pharmacy benefits is Express Scripts:
- Express-scripts.com/Walmart
- 800-887-6194
Other than these changes, all the other information on this page applies to your current coverage.
For complete details about the 2019 plan, see the 2018 Associate Benefits Book with 2019 Summary of Material Modifications.
See the 2020 Associate Benefits Book for additional information about your benefits and eligibility. This document will control in the event of any conflict.
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