With Included Health, you can get access to a directory of local providers, get help with a second opinion, or get help figuring out a medical bill. If you’re enrolled in the Premier, Contribution, Saver, any Local Plan, or the PPO plan:
- Go to IncludedHealth.com/Walmart to find providers and download a convenient mobile app.
- Or call 800-941-1384.
If you’re enrolled in any HMO plan, you’ll find contact information at the bottom of this page.
Premier, Contribution, Saver, PPO plans
Health care advisors at our three third-party administrators can help you with medical claims and pre-authorization for some services, including the Centers of Excellence program. Your third-party administrator is based on your work location. You’ll find it on the back of your plan ID card.
Most states
- Aetna:855-548-2387
Monday–Friday, 6 a.m.–10 p.m.; Saturday, 6 a.m.–1 p.m. Central - BlueAdvantage Administrators of Arkansas: 866-823-3790Monday–Friday, 7:30 a.m.–10 p.m. Central, Saturday, 6 a.m.–1 p.m. Central
- UMR: 855-870-9177
Local Plans
- Aetna (Banner Local Plan): 855-548-2387
- UMR (Mercy Arkansas Local Plan): 800-804-1272
HMO plans
To find a doctor or get help with claims, contact your plan directly.
Health Net plans
• HealthNet.com
• 800-722-5342
HMSA Hawaii
• HMSA.com
• 808-948-6111
Kaiser of California
• kp.org
• 800-464-4000 (English)
• 800-788-0616 (Spanish)
Kaiser of Colorado
• kp.org
• Denver metro: 303-338-3800
• Other areas: 800-632-9700
Kaiser of Georgia
• kp.org
• Atlanta metro: 404-261-2590
• Other areas: 888-865-5813
Kaiser of Hawaii
• kp.org
• 800-966-5955
Kaiser of the Mid-Atlantic
• kp.org
• 855-249-5018
Kaiser of Oregon
• kp.org
• Portland area: 503-813-2000
• Other areas: 800-813-2000
Kaiser of Washington
• kp.org
• 888-901-4636
Talk to the experts
From our in-house People Services team to the benefits experts who help run our plans, you’ll find answers to your questions here.
| For questions about: | Contact: |
| Accident and critical illness insurance | Allstate Benefits: 800-514-9525 |
| Centers of Excellence | Contigo Health: 877-230-7037 (hip & knee replacement, spine surgery, weight loss surgery) HealthSCOPE Benefits: 479-621-2830 or 800-804-1289 (cancer, heart surgery, and transplants, and travel benefits for complex conditions and fertility treatment) |
| Dental plan | Delta Dental: 800-462-5410 |
| Virtual digestive health support | One.walmart.com/Cylinder |
| Virtual physical therapy | One.walmart.com/OmadaHealth |
| Eligibility, enrollment, and benefits help | People Services: 800-421-1362 |
| Finding a network provider | Included Health: 800-941-1384 |
| HealthCompare | HealthCompare: 877-260-1824 |
| Health Savings Account (HSA) | HealthEquity: 866-296-2860 |
| HealthNet HMO | 800-722-5342 |
| HMSA HMO (Hawaii) | 808-948-6111 |
| Kaiser of California | 800-464-4000 (English) 800-788-0616 (Spanish) |
| Kaiser of Colorado | 303-338-3800 (Denver area) 800-632-9700 (other areas) |
| Kaiser of Georgia | 404-261-2590 (Atlanta area) 888-865-5813 (other areas) |
| Kaiser of Hawaii | 800-966-5955 |
| Kaiser of the Mid-Atlantic | 855-249-5018 |
| Kaiser of Oregon | 503-813-2000 (Portland area) 800-813-2000 (other areas) |
| Kaiser Foundation Health Plan of Washington | 888-901-4636 |
| Life, accidental death and dismemberment, and business travel accident insurance | Prudential: 877-740-2116 |
| Long-term disability plan, truck driver long-term disability plan | Lincoln: 877-353-6404 |
| Pharmacy benefits | OptumRx: 844-705-7493 |
| My Mental Health Resources, provided by Lyra | Lyra: 800-825-3555 (24/7) |
| Short-term disability plan | Sedgwick: 800-492-5678 |
| Vision plan | VSP: 866-240-8390 |
| Walmart 401(k) Plan | Merrill Lynch: 888-968-4015 |
Need help?
See the 2025 Associate Benefits Book for more information about your benefits and eligibility. It will control over any conflicting information on this page.
