Contacts
Your source for help and information.
If you have questions about Walmart’s benefits plans and programs, you can find help here.
Find a doctor

Premier, Contribution, Saver, and eComm PPO plans

Grand Rounds makes it easy to connect with a doctor who’s nearby, in-network, and has the best skills, experience, and quality ratings for your needs. Plus, they offer one-on-one guidance, will explain your diagnosis, and can even book your appointments.

 

Local plans

The plans below have their own directory of network doctors:

 

Central Florida, Dallas/Fort Worth, northwest Arkansas

  • In these areas you’ll find network doctors with the Provider Guide website instead of Grand Rounds. Care from an out-of-network provider is not covered except in an emergency, so expect to pay more.
Medical plan info and help

Our four medical plan administrators keep our plans running smoothly nationwide, and their health care advisors can help you with claims, customer service, and pre-authorization for some services. Your plan administrator is based on your location and can be found on the back of your plan ID card.

 

Premier, Contribution, Saver, eComm PPO plans

Local plans

Minnesota, Colorado, Wisconsin

  • If you have access to a Personal Online Doctor and your administrator is HealthSCOPE Benefits: 800-804-1272
  • If you’re in this area and Aetna is your administrator: 833-554-1544
  • All other areas: HealthSCOPE Benefits: 877-385-8786

HMO plans

Contact your HMO for help and information.

Special networks

In some locations, you can access alternate networks that offer special areas of expertise and/or discounts.

  • BlueAdvantage Administrators of Arkansas: If you have access to an alternate or featured network, you must get care within this network to receive network benefits. Services from other providers, even within the larger BlueAdvantage network, will be treated as out-of-network and will likely cost you more.
Vision and dental networks

Our vision and dental plans have their own networks:

Well-being center
Today our associates are taking care of America, and we’re here to take care of you. Walmart Cares offers resources, support, and community to sustain your well-being during the COVID-19 pandemic. Learn more at
One.Walmart.com/MyWalmartCares

Talk to the experts

From our in-house People Services team to the benefits experts who help run our plans, you’ll find answers to your questions here.

For questions about: Contact:
Accident and critical illness insurance Allstate Benefits: 800-514-9525
Centers of Excellence

Contigo Health: 877-230-7037

(heart surgery, hip & knee replacement, spine surgery, weight loss surgery)

HealthSCOPE Benefits: 479-621-2830 or 800-804-1272

(cancer and transplants)

Dental plan Delta Dental: 800-462-5410
Eligibility, enrollment, and benefits help People Services: 800-421-1362
Finding a network provider Grand Rounds: 800-941-1384
(For eComm PPO, contact plan administrator)
HealthCompare 877-260-1824
Health Savings Account (HSA) HealthEquity: 866-296-2860
HMO plans Contact your specific HMO. For help, ask your local People Partner.
Life, accidental death and dismemberment, and business travel accident insurance Prudential: 877-740-2116
Long-term disability plan, truck driver long-term disability plan Sedgwick or Lincoln: 800-492-5678
Pharmacy benefits OptumRx: 844-705-7493
Resources for Living® 800-825-3555 (24/7)
Short-term disability plan Sedgwick: 800-492-5678
Vision plan VSP: 866-240-8390
Walmart 401(k) Plan Merrill Lynch: 888-968-4015

Need help?

Call People Services at 800-421-1362

What's changing for 2021?



Walmart plans
HMO plans: Contact your specific HMO, or ask your local People Partner.
  • Blue Care Network HMO (Michigan)
  • Independent Health (New York)
  • UPMC HMO (Pennsylvania)

Otherwise, all the details on this page apply to your current options and show the most up-to-date information available