Here’s what you need to know about the dependent eligibility verification process.
We support all our Walmart families and we need to make sure any family member you enroll is eligible. If you enroll a dependent for the first time, you’ll be required to provide documentation to confirm their eligibility starting in January 2021. For more details on who’s eligible, visit the dependent eligibility FAQs.
What to expect
Whether you’re changing your dependents during Annual Enrollment, enrolling dependents for the first time, or have had a family status change recently, you’ll get a letter telling you what you need to do to verify eligibility. The letter will come from our partner, Consova.
You may be asked to provide documents that prove your dependents’ relationship to you, like a marriage license or birth certificate. If you don’t respond, or if what you send is incomplete, you could lose benefits for your covered dependents.
Meet Consova, our partner in verifying dependent eligibility
Beginning Jan. 1, 2021, Walmart will be working with Consova to help process requests. Call Consova at 866-859-8792 if you have questions about the audit process or documents requested.
Dependents losing coverage?
If it turns out you have a dependent on your Walmart medical plan who isn’t eligible, you can sign them up for other types of individual coverage instead. Contact HealthCompare to learn about your options. In certain cases, COBRA coverage may also be available. For more information about COBRA, please call WageWorks at 877-924-3967.