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My Assistant Resource Hub

GenAI is a productivity tool to add to your belt!

Generative Artificial Intelligence (GenAI) is a field of computer science and engineering that aims to create AI systems capable of generating new content like images, videos, and music without human intervention. These systems learn, reason, understand natural language, and adapt to new situations, making them capable of performing varied tasks and solving problems similarly to human intelligence. With the help of algorithms, these systems automate and enhance tasks, making processes more efficient, personalized, and intelligent.


Within Walmart, GenAI provides numerous opportunities, including streamlining and improving operations, accelerating technology development, making data-driven decisions, and enhancing customer and associate experiences. All of these advantages can help Walmart stay ahead in the highly competitive retail industry.


For questions on GenAI terminology, please refer to the GenAI Glossary of Terms.

How to use GenAI

To use GenAI, you will need to write prompts by adding specific information and context in the form of questions, statements, or instructions, and the tool will create new content based on the information it has. Navigate to the Writing Quality Prompts tab of this resource hub to learn more about effective prompt writing.

"... the innovation that it's going to unleash, and that allows every associate to actually take charge of innovating their own job and their own productivity. That for me, is what's just really exciting."

—Cheryl Ainoa, Executive Vice President New Business & Emerging Technologies at Walmart

What can GenAI do for you?
Virtual Assistance and Automation

Improves efficiency by automating repetitive administrative tasks, data entry, and error checking and provides support for scheduling, organizing tasks, email management, and meeting reminders. Here's an example:


Rewrite this product description to be more exciting and fun. Limit to 350 characters:

Basketball hoop
Backboard Size: 54"
Shatter-proof polycarbonate board with authentic-style padding
Pro slam breakaway rim
Two wheels
Prepare for an exhilarating basketball experience with our dynamite basketball hoop! Featuring a massive 54" backboard and a shatter-proof polycarbonate board, this hoop is built to withstand your most explosive shots. The pro slam breakaway rim adds an extra thrill to your dunks, while the two wheels ensure you can take the action wherever your game takes you. Get ready to show off your skills and ignite the court with this must-have basketball hoop!

Natural Language Processing

Analyzes documents, emails, and reports, summarizing content or extracting key insights.


Summarize these meeting notes in 5 bullet points:

Prepare deck for 10/21 review with directors after getting content approval from Amy. Need to reach out to Amy. Collaborate with creative designers to generate ideas for layout and finalize with directors. Evaluate scope. Evaluate timeline. Submit business proposal to VP.
  • Get approval from Amy for content
  • Prepare deck and collaborate with designers
  • Finalize layout with directors
  • Evaluate scope and timeline
  • Submit business proposal to VP

Data Analysis and Interpretation

Processes complex data, identifies trends, and provides recommendations; analyzes equipment and machinery data to predict potential failures and recommend required maintenance.


Perform sentiment analysis on these customer interview notes:
“I really like the new design of your website!”
“I’m not sure if I like the new design"
“The new design is awful!”
Sentiment Analysis: Website Design Feedback

"I really like the new design of your website!" → Positive
"I’m not sure if I like the new design" → Neutral
"The new design is awful!" → Negative

Overall, the sentiment of the feedback is mixed. One response is positive, one is neutral, and one is negative. It is important to consider all feedback, both positive and negative, when evaluating the effectiveness of a website design.

Customer Service

Provides instant support to customers, addressing common queries, and directing complex issues to human agents.


Rewrite the following information at an 8th grade reading level communicating changes to our drone product:

Color is now a deeper slate grey
Max wind speed resistance was Level 5 and is now Level 6
Weight was 305 g and is now 295 g
We made some changes to our drone product. The color is now a darker grey. The drone can now resist stronger winds, going from a Level 5 to a Level 6. Also, we made the drone a bit lighter, going from 305 grams to 295 grams.

Human Resource Management and Development

Assists HR associates with various types of tasks like HR communications, developing HR materials, and answering HR-related questions.


Summarize my work history into two sentences:

  • Worked as a cashier at an office supply store while attending college
  • Graduated with a degree in communications and began working in public relations at a small marketing firm
  • Developed strong communication skills and gained experience in media relations and crisis management
  • Joined Walmart as a communications specialist, where I handled media inquiries, wrote press releases and developed communication strategies
  • Transitioned to a role in corporate affairs, where I now work on sustainability initiatives, stakeholder engagement, and government affairs
After graduating with a degree in communications, I gained experience in public relations, media relations, and crisis management at a small marketing firm. I then joined Walmart as a communications specialist, handling media inquiries, writing press releases, and developing communication strategies, before transitioning to a role in corporate affairs, where I focus on sustainability initiatives, stakeholder engagement, and government affairs.

Guidelines

Keep the following guidelines in mind when using GenAI tools for Walmart business-related purposes. These guidelines may evolve as we learn more about GenAI and develop more safety measures to avoid potential risks.

Do

  • Use internal GenAI tools like My Assistant and Generative AI Playground only.
  • Use your work device or mobile only when prompting for Walmart-related purposes.
  • Use GenAI tools during work hours.
  • Review the output to make sure it is accurate, free from trademarks or slogans of other companies, and apt for business purposes.


Do NOT

  • Add personal identifiable information (PII) about associates or customers.
  • Add highly sensitive information.
  • Add content which may be inaccurate, incorrect, or misleading.
  • Add or generate content that may be inappropriate, discriminatory, or hurtful.
  • Generate any audio or visual content of identifiable people.
  • Add, generate, or use content referring to characters or works from movies, books, series, or collections by authors or artists.
  • Add Walmart code or use GenAI app to create new code for use within the Walmart environment.

Special Cases

If you do input sensitive information into the internal GenAI apps, you must note that the generated content will also be sensitive. Using or sharing that content outside of Walmart is not allowed.

When using external GenAI applications like ChatGPT or Google Bard, (only when information is not available in internal GenAI tools), make sure to adhere to the guidelines mentioned above, and DO NOT:

  • Add information which includes:
    • Internal policies, procedures, processes, and technical materials.
    • Company or product sales data by channel or market.
    • Identification of buyers or suppliers.
    • Operations or business plans.
    • Non-public information about Walmart or its business partners.
  • Use external image generation applications such as DALL-E or Stable Diffusion.

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