I just had the opportunity to review an article stressing
the importance of integrity, especially among those in top management, which
I’ll share briefly with you. Integrity
of character is not something managers can acquire. If they don’t bring it to the job, they will
never have it. It is not something one
can fool people about.
Oftentimes, co-workers can know in a few weeks whether or
not an individual has integrity. Our associates can forgive a great deal of
incompetence or bad managers, but they will not forgive a lack of integrity or
honesty. Nor will they forgive those
of us who chose to manage without integrity.
History has taught us that the spirit of any organization is
created at the top by our servant leaders. If a store, or organization, or
distribution center has great spirit, it is because the spirit of the people at
the top is great.
Management Is Leadership
I’ve often said I wish we weren’t so dependent on our top
managers. All of our great associates
are doing good things for our customers throughout Wal-Mart Country. But it
is almost a fact that our leaders must be respected, care about their
associates, have integrity and be honest above all. No one should ever be appointed to a position
in Wal-Mart, SAM’S or elsewhere unless that person is willing to have his
character serve as a role model for our associate-partners.
The June Profile
Now, a word about our month of June. Sales are getting more difficult to achieve. It looks like, overall, we’ll be up in the
range of eight or nine percent in comparable stores. That will be a little better than our
competition, but not what we had hoped for.
We have succeeded in reducing some expenses Company-wide,
both in our corporate offices and in our stores. This, along with a reduction in accident
costs Company-wide, and a reduction in overall shrinkage year-to-date by .13,
gives us a chance to have a fairly good second quarter, if we all do well in
We plan to add back some customer service hours in most of
our stores in July. I’m sure you all
feel this is needed as well to better serve our customers.
The Wal-Mart Way
Let’s keep listening
and experimenting. That’s our Wal-Mart
way! We know it works. I appreciate your letters and am glad so
many of you could picnic with Helen and me at our home during the stockholders’
Good luck and keep up the good work.
P.S. I’m heading out tomorrow to open our first store in New
Hampshire, the first in the northeastern United States. I’m also stopping off at the Toledo SAMw’S
and some new Wal-Marts in Ohio and Pennsylvania. Hopefully, I’ll see you around as I can.
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