Frequently Asked Questions

General

Walmart Customer Spark Community is an invitation only community where members have the opportunity to participate in surveys, customer interviews, other activities and more.

When customers complete activities, they earn points redeemable for Walmart eGift cards.

At this time, the Spark Community is an invitation only community. If you are selected to participate, you will receive an email from us to learn more.

Though you may be asked to provide product reviews, we are not the Spark Reviewer Program. The Walmart Customer Spark Community provides you with activities beyond only reviews to engage with us and earn points.

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You can reset your Spark Community account password by selecting 'Reset Password' on the login screen of the Spark Community customer portal. A one-time authorization code will be sent to the email address linked to your Walmart.com/Spark Community account. Follow the prompts in that email to reset your password.

You can unsubscribe from Spark Community via the 'Unsubscribe' link on the Spark Community customer portal or from any Spark Community email. Please note it will take 72 hours to process this request. Please note that once unsubscribed, we are unable to add you back to the community.

If you would like to unsubscribe from the Customer Spark Community, you may do so in the footer of any emails you receive from us or your Profile settings. If this is not working for you, please reach out to us using the email address associated with your Customer Spark Account. Please state that we have permission to unsubscribe you from the Walmart Customer Spark Community.

Activities

You could be sent traditional surveys, invitations to participate in virtual or in-person interviews/focus groups, in-store audits or shop-alongs, online diaries/discussion boards, and much more!

The number of activities and when they are available varies. You’ll be notified of new activities via email, and the activities will be posted in the customer portal. Please check your email and/or the customer portal to stay up to date!

Activity length varies depending on complexity and subject matter. Typically, the surveys we administer will take 5 minutes, though some will be longer, and some will be shorter.

You can edit your contact settings in your profile under Account>Activity Frequency Preferences.

Points & Gift Cards

Points will be assigned to the activity you are invited to. The number of points assigned will depend on meeting the criteria for the survey and the length and effort required to complete the activity. For example, if you qualify and complete a traditional survey, 50 points are generally rewarded.

Once you have earned a minimum of 500 points, you can login to the Customer Portal Rewards page where you can redeem your points. Upon point redemption, a Walmart eGift card will be emailed to you from the community. The email will provide you with the eGift card link, challenge code and more information on how to use the eGift card.

The eGift card can be used at Walmart.com, Samsclub.com, or be printed out to use in a Walmart or Sam's Club store. You can also add the eGift card to your Walmart Pay account. In the coming weeks, eGift cards will soon be able to be used for online grocery orders (delivery or pickup). Click here to learn more about how to redeem eGift cards.

The turnaround time for point grants varies depending on the type of activity. If you answered a written Survey activity, the points will likely be granted the same-day. If you participated in a Video activity or other types of activities, we need time to process your response and review it for quality purposes. This means that it could take some time to grant you points, but if it has been over a few business days since you participated, please reach out to us.

Each point is worth $0.01 USD towards a Walmart eGift Card/incentive.

The amount of points issued for each completed activity depends on your eligibility for the full study. We only ask questions that are relevant to you and sometimes that means we will end an activity sooner to save you time. We also give you some participation points for the questions that you did answer. Please refer to the below table for general guidance on how many points you can expect based on your activity status:

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To ensure that the appropriate team is able to help as quickly as possible, please visit the Walmart Help Center page here.

Walmart has detailed information on their Privacy Notice page here.

You can view our Terms of Use here.

You can view our Privacy Notice here.

If the information is incorrect on your profile page, you may update it so long as you have not hit the update frequency limit. You can see the limit by hovering over the information icon next to the profile field. If you cannot update the information and need to, please reach out to us with the associated Customer Spark Community account email and include the correct information. We will do our best to update the information.

Yes! You can reach us directly at sparkcommunity@walmart.com.