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Open Door and Ethics concerns
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    I have an idea

Do you have a great idea for our business?

MyIdeas lets you submit those ideas quickly and easily.

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Select the Idea Status button below!

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    I have a concern

Having a culture of open communication means ensuring associates can share what’s on their minds when they have a concern.
Follow up on your question/concern
Reference your case details provided during submission of your ticket to view status.
Your case details should start with ODS or WMT. Select appropriate prefix to view status
  • Ethics (WMT-)
  • Open Door (ODS-)
    • Report concern as yourself or choose to submit anonymously

    Additional Resources

    Contact us

    Questions? Email our support channels or call our agents.

    Associate Relations

    Phone - Available from 8 a.m. to 6 p.m. EST Monday-Friday
    1-800-361-0781

    Ethics

    Email
    ethics@walmart.com
    Phone - Available 24/7
    1-800-963-8442
    • Associate Relations and Ethics FAQs
    • MyIdeas FAQ's

    You are strongly encouraged to speak with your manager and facility manager prior to submitting an Open Door concern. Your manager is your best resource for concerns in the facility and will be able to resolve your concern quicker than the Associate relations team. If your concern is about the facility manager or you have spoken to your manager and your concern is still not resolved then you can submit a concern on the previous page.

    Don’t worry, once a concern is submitted it is reviewed and will be assigned to the correct team.

    If you already submitted a question or concern, click "WMT-" or "ODS-" in the 24/7 support box on this page to view the status of your submission.

    If your concern was sent to the Associate Relations team, please check your email for a response on next steps

    The first step is to report the concern to your direct supervisor or facility manager. If you are not comfortable doing so, or if they have not satisfactorily addressed or resolved your concern, you may submit a concern on this page.

    People Services will be your best resource for these types of questions or concerns. You can contact them at 800-421-1362 

    Please review the Code of Conduct or click here for Ethics FAQs. If you need to submit a question or concern, click “Let’s get started” to begin your report. 

    We recommend you first speak to manager in your facility about your concern. If you have already spoke to them and still need assistance, please submit your question or concern on the previous page and an associate will contact you regarding your concerns.

    If you need to report an emergency or active threat please contact EOC at (479) 277-1001 or call 911 for local law enforcement. Additionally, you can submit your concern on this page by clicking "Let's get started." 

    Yes. Concerns can be reported anonymously. To allow us the opportunity to research the details of reported concerns, we encourage you to include your name and contact details so we can reach out to you as needed.

    If you aren’t comfortable including your contact information, you will have the option to remain anonymous when you begin your report in the “Let’s get started” section. 

    Walmart does not tolerate retaliation for reporting a concern or participating in an investigation. Any associate who engages in retaliation will be subject to disciplinary action. If you feel that you have been retaliated against for reporting a concern, contact your next-level manager, People Lead or Ethics & Compliance. If you feel that you have been retaliated against for participating in an investigation, contact the Walmart investigator you were working with or Ethics & Compliance.

    We know it takes courage to come forward and share your concerns. Discouraging associates from reporting an ethics concern is prohibited and could result in disciplinary action. When we speak out against things that are wrong, we uphold our values and Code. Reporting an issue in good faith will not get you in trouble, even if you make an honest mistake. Knowingly reporting false information is contrary to our values and will be subject to disciplinary action.

    We appropriately investigate reports of misconduct. We share information only on a need-to-know basis. If you are asked to participate in an investigation, give honest and complete answers. 

    Your ideas matter, and to improve Walmart for the future, we need to hear from you! To paraphrase Sam Walton, the key to success is getting out into stores and listening to what associates have to say. That’s why we have MyIdeas. Submit your idea today to make a difference and transform Walmart for the future.

    After you submit an idea, our network of experts will review your idea. Once we’ve reviewed your idea and have a decision and feedback, it will be available on the MyIdeas Spotlight page.  Use the “Idea Status” button to find any available updates. Our goal is to provide feedback as soon as possible, but some great ideas take time!  If you haven’t heard back from us, please know your idea is still in good hands!  We’ll provide feedback as soon as we have it!

    To make sure we get your idea to the right expert, be sure to provide as much detail about how your idea helps to improve Walmart.  Please note that if we’re unable to understand your idea, we won’t be able to forward it to the correct expert for review. The more detail you can provide, the better.

    Not yet, but we are always looking for new ways to collect and share great ideas.

    Once you submit your Idea, you will see a confirmation page that says “Your idea is safe with us.” You can use the “Idea Status” button to find any available updates.

    Great ideas take time. We hope to provide feedback as soon as possible, but response times may vary.  We’ll provide updates as soon as they are available so keep checking the MyIdeas Spotlight page.  Our promise to you is that all ideas will receive a response.

    Your idea will be reviewed by an expert from the relevant area of the business.

    Every idea is important to us and will be reviewed.  We can’t implement every idea at once, so they are evaluated for priority.  Just because it’s not recommended right now doesn’t mean we won’t consider it for the future. Keep the ideas coming!

    After review, all ideas that are going to be implemented are tracked on the Operations E2E site.

    Yes! Please feel free to contact your facility or department manager to support your idea.

    Yes! Our goal is to recognize and celebrate our associates for the ideas that are submitted. We highlight great ideas on the Idea Spotlight page and are always looking for ways to celebrate our associates’ ideas.

    The easiest way to share your idea to make the submission process better is to submit it through the MyIdeas portal. We review every idea! Including the ones that make this process better!

    Yes!  Please share the link with as many associates as you can. Every idea from every associate is important.

    Report a concern
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    You have chosen to report your concerns anonymously, You have chosen to report your concerns, and your information will remain confidential.
    Read more about Walmart’s values

    The way we conduct our business is as important as the products we sell and the services we provide. We want to ensure our actions reflect our values, build trust, and create a positive environment for everyone. Walmart’s Code of Conduct reflects who we are as a company and shows how we bring our culture of integrity to life every day. At its heart is a simple guideline: do the right thing and speak up whenever you have a concern. We do not tolerate retaliation for reporting a concern or participating in an investigation.

    Walmart’s values and people-focused culture drive our purpose of saving people money so they can live better. We expect our associates and business partners to put fairness, equity, justice, and integrity at the heart of everything they do — and sharing your questions and concerns help us be our best. Together, we are making a difference.

    Please provide detailed information
    Thank you for sharing!

    A support agent will reach out to you soon.

    Your concerns are important to us. It is also important to give your immediate supervisor the opportunity to listen to, address, and resolve ideas, suggestions or concerns.

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    We will take time to review your concern and take necessary actions if needed

    Report a concern
    Looks like an Ethics concern

    We will guide you in this process!

    All contacts made through this form are received by the Global Ethics office in Bentonville, Arkansas. Retaliation against associates who raise concerns or questions about misconduct will not be tolerated. All reports to Ethics & Compliance are treated as confidentially as possible, and if you choose, you may report your concern anonymously to the extent allowed by law.
    Tell us what happened
    Please provide the followinf information regarding your concern:
    • Date/time of the situation
    • Names of the associates involved including those who may have knowledge or witnessed the situation you are describing
    • Location where the situation occured
    • If you have reported your concern to anyone in the company. If so, to whom and when.
    Details of concern (Required)
    Where did it happen?
    Please select location from dropdown options.
    Country (Required)

    State
    City
    Location
    If location not found above, enter here
    Who was involved?
    Please provide names of other associates involved in the situation.
    First Name
    Last Name
    Job title
    What was their role?
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    How would you like to be contacted?
    If you are comfortable doing so, please provide both your email and phone number or just one of them. You may also choose “Anonymously” to remain anonymous and not provide any contact information.

    Share an Idea

    Cost Savings Idea

    • Important Notice

    • Idea

    • Details

    • Submission

    This channel is dedicated to your innovative ideas to improve the business. (Saving time and money, improving the customer experience, or solving a problem.)

    Please read and confirm


    In some cases, if your idea contains intellectual property and is selected to be implemented, you may be asked to sign an Intellectual Property Agreement. Also, you’ll receive an acknowledgement for your great idea on LOCATION, and a little something extra, such as a T-shirt promo code. Review the agreement .


    I confirm that:


    Tell us about your idea and what problem it will solve. Please provide one idea per submission and as much detail as possible.*

    Please tell us about your cost saving idea. Please provide one idea per submission and provide as much detail as possible.*

    Please attach any relevant documents or screenshots for the idea
    Upload file here
    Accepted formats: CSV, DOC, DOCX, GIF, JPG, JPEG, PDF, PNG, PPT, PPTX, TIF, TXT, XLS, XLSX

    Where can we reach YOU?*

    Add another point of contact

    If there are any follow-ups for clarification, may we contact you?

    If any opportunities arise, would you like to be included in the implementation process?

    Edit

    What is your Idea?


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    If you have any relevant documents or screenshots to share for this Idea ,please attach those here.


    Contact Information

    How should we contact you?


    Thank you for sharing!

    For updates on your ideas, check the MyIdeas Spotlight site or select Idea Status on MyFeedback to see all ideas you’ve submitted. Be on the lookout for notifications coming soon!

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