FAQs
Enrollment and Eligibility

Frequently asked questions about enrollment.

 

2021 Enrollment

When is Annual Enrollment this year?

2021 Annual Enrollment starts Saturday, Oct. 17 and ends at midnight (Central Time) on Friday, Nov. 6.

How will associates get their benefits information this year?

All associates will be able to find their personalized benefits details in their Digital Guide at One.Walmart.com/AE beginning Oct. 17. Associates will also receive either a postcard or an email, based on how they have requested to receive Annual Enrollment updates. If they want to make any changes, they can do that at One.Walmart.com/Enroll.

What’s changing for 2021?

Most associates won’t see any major changes for 2021, but in certain areas there are a few to be aware of. Check out One.Walmart.com/AE to see what’s new in your area and to explore benefits and resources for a happier mind, body, and wallet.

How can associates find out if their plan has changed?

Associates should go to One.Walmart.com/AE to see if anything has changed with their plan or network and to make sure they get the right plan available to them. It’s also a great opportunity to explore other benefits and resources for better living.

Are there changes to benefits costs in 2021?

Yes, medical rates are changing, but Walmart will share this increase equally with our associates. There will also be an increased cost per paycheck for short-term and long-term disability coverage, but there are no changes to associate costs for other plans.

Do associates need to complete an enrollment session to keep the same benefits for 2021?

No. If associates are happy with the benefits they have, they don’t have to complete an enrollment session this year. Most associates will keep the same benefits they’re enrolled in today.

 

In areas where a medical plan is discontinued, most associates will be automatically enrolled in the Premier Plan, except for a few who will get the eComm PPO or Ochsner Local Plan. Those who want a different plan should complete an enrollment session. 

Why should associates log in even if they don't want to make changes?

This is the best time for associates to look over their current plans to make sure they’re still the right fit and to explore other benefits and resources for a happier mind, body, and wallet. The Digital Guide is a great place to start. It is available at One.Walmart.com/AE starting Oct. 17.

Why do some areas have special programs and others don’t?

We’re committed to providing all associates with access to high-quality health care that’s simple and easy to use. To keep improving, we often launch new approaches in a smaller area, so we can learn from the results before rolling them out nationwide. To see if any special programs are available in your area, check out One.Walmart.com/AE.

Where are medical plans changing?

In selected locations, certain medical plans are going away in 2021. Associates currently enrolled in these plans will be automatically enrolled in the Premier Plan unless they make another choice—except in certain Michigan locations, which will get the eComm PPO Plan, and six Louisiana locations which will get the Ochsner Local Plan. The chart below shows a summary of medical plan changes. Associates can also find details about their specific changes on One.Walmart.com/AE beginning Oct. 17.


Will associates need to prove their dependents’ eligibility for coverage in 2021?

Yes. We support all Walmart families, and we need to make sure any family member an associate enrolls is eligible. If an associate enrolls a dependent for the first time, they’ll be required to provide documentation to confirm their eligibility starting in January 2021.

2020 Enrollment

I have questions about my benefits and would like to talk to someone. Who can help me?
Your People Partner and facility leadership are great resources for you. In addition, you are welcome to call our People
Services team at 800-421-1362
• Monday–Friday: 7:30 a.m.–6 p.m. CT
• Saturday: 9 a.m.–1 p.m. CT
What is ALEX®?

Walmart offers lots of programs besides the medical plans that can help you live better—but which ones are right for you? ALEX, your virtual benefits ambassador, can help you find out. ALEX will ask a series of simple questions about your needs, concerns, and goals about health and well-being. Then he’ll recommend the options that best meet your personal situation, and briefly explain how each program works. He’ll even wrap up with a printable summary page with more info and quick links.

 

When you’re ready to start living better, visit ALEX.

2020 Dependent Eligibility

Is the dependent audit for everyone, or just if I’m enrolling a dependent during Annual Enrollment?

Yes. We’re beginning the dependent verification process during Annual Enrollment and over the next year we’ll be expanding it to all associates covering dependents. This dependent audit will continue through 2020.

Are there any exceptions to the dependent verification audit?

Yes, there are exceptions. Here are a few examples:


• You covering dependents through a Qualified Medical Child Support Order under your medical plan will not need to prove that those dependents are eligible. 

• Participants enrolled in Walmart’s COBRA coverage will not receive information requesting verification of covered dependents. 

What is the timeline of when the dependent verification process will happen?

Beginning during 2020 Annual Enrollment, here’s what to expect depending on your current benefits status:

Who What to expect
Current associates covering dependents on a medical plan Making dependent changes during Annual Enrollment? Look for a letter in the mail at home with information on how to verify your covered dependent’s eligibility. These will be mailed throughout 2020 as the program is rolled out over time.
You newly eligible for benefits as of Jan. 1, 2020, covering dependents on a medical plan Once you’ve enrolled in a medical plan, look for a letter in the mail at home with information on how to verify your covered dependent’s eligibility.
You with a family status change Making a change to who you’ve enrolled on your medical plan? Then look for a letter in the mail at home with information on how to verify your covered dependent’s eligibility.

Beginning in 2020, we’ll start reaching out to all you across the U.S. with family members enrolled to request you provide proof that your covered family members are eligible.

Do I need to have these documents ready when I enroll a dependent?

No. Verifying dependents happens after you enroll. You’ll get instructions mailed to your home after you make any enrollment changes to who is covered under your benefits.

Who is eligible to be covered under Walmart’s benefits?

Here is how benefits eligibility works for benefits:

Eligible dependent Eligibility requirements
Spouse
(same or opposite gender)
Legally married spouses of associates may be covered, if not legally separated
Domestic partner
(same or opposite gender)
Domestic partners of associates are eligible for Walmart benefits if all of these requirements are met:
  • Are in an exclusive and committed relationship similar to marriage and have been for at least 12 months and intend to continue indefinitely
  • Are not married to each other or anyone else
  • Meet the age for marriage in your home state and are mentally competent to consent to contract
  • Are not related in a manner that would bar a legal marriage in the state in which you live, and
  • Are not in the relationship solely for the purpose of obtaining benefits coverage;
  • Any other person to whom you are joined in a legal relationship recognized as creating some or all of the rights of marriage in the state or country in which the relationship was created.
Children, stepchildren, foster children We understand families take many forms. Associates may cover:
  • Your natural children
  • Your adopted children or children placed with you for adoption
  • Your stepchildren
  • Your foster children
  • The children of your partner, provided your relationship qualifies under the definition of spouse/partner, or
  • Someone for whom you have legal custody or legal guardianship, provided he or she is living as a member of your household and you provide more than half of his or her support.
Why can’t I cover anyone I feel is my family member under my Walmart benefits? Why are there restrictions on eligibility?

We understand families take many forms. Laws require Walmart to define who is and is not eligible. Once we’ve defined benefit eligibility, we must follow these rules carefully in order to keep benefits available to our you. 

If you’re looking for health insurance coverage options for family members who are not eligible for Walmart’s benefits, please reach out to HealthCompare. You can call HealthCompare at 877-260-1824, Monday through Friday between 8 a.m. and 6 p.m. CT.

What documents are required to prove my covered family members are eligible for Walmart’s medical benefits?

Here are examples of documents you may be asked to provide as proof of eligibility:

• Spouse: marriage certificate and jointly filed federal tax return

• Domestic partner: domestic partner affidavit and joint mortgage statement or rental agreement

• Children: state or county issued birth certificate or signed court order

I’ve been covering dependents on my benefits and realized I am not eligible to be covered. How do I drop my coverage?

Please call the People Services team at 800-421-1362 for more information on how to drop coverage on dependents who are not eligible for Walmart’s benefits. Dropping coverage on ineligible dependents is the right thing to do and this will not impact your job with Walmart.

I’ve been covering ineligible dependents and wondered if I can get the cost from my paycheck back once I drop them from coverage?

Since we are dropping coverage going forward, we’re unable to refund the costs you’ve paid for covering ineligible dependents.

I have an ineligible dependent currently undergoing treatment on my Walmart benefits. While I understand I am not eligible to be covered under my benefits, what are my options?

Once they are no longer covered by Walmart’s benefits, they can still sign up for other types of individual coverage. Reach out to HealthCompare for possible options through the market place. In certain cases, COBRA coverage may be available, please call People Services at 800-421-1362 for more information.

I’m in the process of adopting a child. When may I enroll the child in my medical benefits? Will I need to show proof of the adoption process?

You may enroll the child on your medical benefits as soon as you are placed for adoption. To find more details on documents needed for proof of eligibility, please go to One.Walmart.com/FamilyCheck.

Even though I’m not making any changes to medical benefits for 2020, may I proactively submit proof my spouse/partner and children are eligible to be covered?

We appreciate your proactive approach! Please wait until you receive paperwork in the mail before sending us any documentation. This could take a few months as we roll out this process across the U.S.

I don’t agree with the decision made that I’m not able to cover someone I feel is a family member. What are my options?

You have the option of having your eligibility documents reviewed through an appeal process. You have 365 days from the date you receive your enrollment notification to appeal in writing to:

Walmart People Services
Attn: Internal Appeals
508 SW 8th Street
Bentonville, Arkansas 72716-3500

More information on appeals can be found on the U.S. Department of Labor’s website.

Will my documents be secure when I submit them? They contain a lot of sensitive info about my dependents.

Yes. You’ll have options to send both electronic and paper versions, and all of your information will be secure when submitted and reviewed. Consova has met our high standards and requirements for security.

I have questions about who is eligible for my Walmart benefits. Where do I get answers?

We have several resources to help you with your eligibility questions:

• 2020 Associate Benefits Book—this is a helpful guide containing all the eligibility details.

• People Partner—reach out to your local People Partner with your questions.

• People Services—our People Services team is happy to walk you through eligibility information and answer your questions. Call them at 800-421-1362.

While reviewing my covered dependents, I realized I need to add a family member to my benefits. May I do that now?

You’ll need to have a qualifying life event, such as getting married or having a baby, to add a dependent to your Walmart benefits outside of the Annual Enrollment window. To learn more, go to One.Walmart.com/LifeEventChanges.

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