See a doctor anytime, anywhere.

Skip the waiting room and video chat with a doctor anytime, anywhere with Doctor On Demand by Included Health. It’s quick, simple, and at no cost to you with most medical plans.

Video chat with a doctor anytime.


Save time and money

U.S.-based, board-certified doctors can
diagnose and treat common conditions through video chat at no cost to you with most medical plans.


Talk it out

Licensed mental health professionals
are also available to help with
depression, anxiety, or other
emotional or mental health challenges.


Check your options

Access and cost depends on your
medical plan. See below 
for your options.     

How does it work?

Video chat visits with Doctor On Demand by Included Health are like regular doctor appointments or therapy sessions, but more convenient and less expensive because they take place on your smartphone, tablet, or computer. To get started, just download the Doctor On Demand iOS app or Android app, or visit


Within minutes, you’ll be connected face-to-face with a doctor, or set an appointment within a few days with a mental health professional. Doctor On Demand by Included Health's team of providers can answer your questions, diagnose, and treat your issues, and even prescribe medications.

What can they treat?
  • Sinus infections
  • Cold and Flu
  • UTIs
  • Skin conditions (acne, rashes, and more)
  • Migraines
  • Allergies
  • Nausea and vomiting
  • High blood pressure
  • High cholesterol
  • Anxiety or depression and more         

For a complete list of what’s covered, visit Doctor On Demand by Included Health.     

What can’t they do?

Doctor On Demand by Included Health cannot be used for a life-threatening emergency. It’s also not intended to replace your annual, in-person visit with a primary care physician. Depending on your condition, the doctor may ask you to see a physician in person. Doctor On Demand by Included Health can’t prescribe DEA-controlled substances.

Premier Plan, Contribution Plan, Saver, and Local Plans

If you’re enrolled in any of these plans, except the Saver Plan, there’s no cost to you for any Doctor On Demand by Included Health visit. You may be able to have a video visit with your regular doctor as well. To learn more, talk to your doctor, call your plan’s health care advisor, or ask your Personal Healthcare Assistant if you work in Illinois, Indiana, Missouri, North Carolina, South Carolina, or Virginia.


If you’re enrolled in the Saver Plan, you’ll have to pay the full cost of virtual doctor visits, starting at $79, until you reach your deductible. After that there’s no cost.

PPO Plan

Get easy access to a board-certified physician online or by phone with Teladoc. It’s $15 for a medical visit and $25 for behavioral health. Get the Teladoc app, visit, or call 855-835-2362.

HMO Plans

Video doctor visits are typically part of your regular coverage. To learn about yours, ask your People Partner or check your plan’s website.

Download Doctor On Demand by Included Health

More options

Special program in select states

Associates working in the states shown below have access to an expanded program featuring a virtual primary care doctor

Besides handling everyday health needs for you and your family, your primary care doctor can help with specialty care, emotional, and mental health. They can give diagnoses, create the right treatment plan for you, and order labs and imaging. They can even write prescriptions with just a video visit. Plus, you have access to a dedicated team focused on making sure you get, and stay, healthy by helping you manage a chronic condition such as diabetes, hypertension, and asthma. It’s all online and at no cost to you with most medical plans.

  • Alaska
  • Alabama
  • Arizona
  • Arkansas
  • Colorado
  • Georgia
  • Illinois
  • Indiana
  • Iowa
  • Kentucky
  • Louisana
  • Minnesota
  • Mississippi
  • Missouri
  • North Carolina
  • Ohio
  • South Carolina
  • Tennessee
  • West Virginia
  • Wisconsin
  • Virginia

This program is optional, so you can still see your regular primary care doctor if you have one. For more information, call Doctor On Demand by Included Health. The number for this program depends on your medical plan administrator, which you’ll find on the back of your plan ID card:

Need help?

Call Doctor On Demand by Included Health at 800-997-6196.
See the 2023 Associate Benefits Book for more information about your benefits and eligibility, which will control in the event of a conflict.

What's new in 2023 for Doctor On Demand by Included Health?

We’ve expanded the virtual primary care doctor program to include several new states, including Arkansas, Georgia, Louisiana, Mississippi, and Ohio. There are no other changes to this program or Doctor On Demand by Included Health’s regular service, so all the details on this page apply to your current coverage for 2022.