Claims
Get paid back for covered expenses.
When you pay for a covered medical expense yourself, filing a claim tells your plan to pay you back. Usually your doctor’s office handles this for you. But sometimes you need to file a claim yourself or check on one that’s in progress.
 You can file online or download a claim form. Check the back of your plan ID card to see which resources apply to you.
 

Aetna (includes Banner Local Plan)

BlueAdvantage of Arkansas

HealthSCOPE Benefits (includes all other local plans)

UnitedHealthcare

 

Pharmacy

Dental

Short-term disability

Long-term disability

 

For disability benefits

Looking for 2020 info?
There are no changes to your plan’s claims procedure for 2021, so all the details on this page apply to your current coverage. However, some 2020 plans are discontinued for 2021:

Select Local Plan, St. Luke’s Local Plan: Aetna

Emory Local Plan, Mercy Oklahoma Local Plan, Mercy St. Louis Local Plan: HealthSCOPE Benefits

Injured due to negligence?
If you’ve been injured by a doctor or hospital due to negligence, you may be eligible to get paid for your damages and expenses. For help, call 866-384-4051.

Need help?

Call People Services at 800-421-1362.

What’s changing for 2021?

There are no changes to your plan’s claims procedure for 2021, so all the details on this page apply to your current coverage. However, some 2020 plans are discontinued for 2021:

Select Local Plan, St. Luke’s Local Plan: Aetna

Emory Local Plan, Mercy Oklahoma Local Plan, Mercy St. Louis Local Plan: HealthSCOPE Benefits

Contacts