For many Walmart drivers, the first sign they’ve reached a safety milestone is a note from one of the company’s Road Team Captains.
For the last several years, a crew of Road Team Captains has been working together to make sure drivers receive acknowledgement of their accomplishment from a member of the Road Team. The cards go out to drivers for every 500,000 safe miles they drive, up to 5 million miles.
Robert Kelley (pictured above), a Road Team Captain working out of Searcy, Arkansas, says letters from captains used to be sent out sporadically, with some regions sending them regularly and others not. When he became a captain three years ago, he explains, he wanted to expand the effort.
“I wanted to make sure that every driver who hit a milestone for safety was recognized by the Road Team,” he says.
At the beginning of the effort, when there was a backlog of cards to write, each captain was writing more than 20 cards a week! Robert and a group of four other captains have now settled into a routine, writing three to four each week.
“It was really hectic,” he acknowledges. “But we got through it.”
In the three years since the Road Team Captains launched the wider program, they’ve sent nearly 2,500 cards. Almost all are handwritten. The cards include words of acknowledgement, congratulations and encouragement.