Though Larry’s health was failing that summer, his family was determined to make the trip. On their first day there, the brothers made do by carrying their father down to a fishing spot in a lawn chair. At the end of the day, they stopped at Walmart to look for a better solution.
Zacc says he scanned the store shelf and finally found a wheelchair in the backroom. He brought it up front, but the Lockes were unsure. Would it work on the terrain? Zacc took the wheelchair out of the box and unfolded it so the family could check it out further. Satisfied, the brothers bought the wheelchair and went on their way.
Just an Everyday Thing
Zacc usually doesn’t hear again from customers he helps.
“If I'm being honest, it's like a daily thing—just customer service,” says Zacc, who is now a stocking coach. “I didn't really think anything of it.”
Then, in December 2020, the store received a note. It was from Brian Locke.
“Zacc went above and beyond to help us, and we can't be thankful enough to him!” Brian wrote. “We used the wheelchair to get my dad down to the North Fork Shoshone River and Luce Lake, two of his favorite fishing spots. Our dad died the next day, but we are forever grateful to Zacc for helping us make his last days a great and memorable experience!”
Zacc says Locke’s gratitude has brought home to him the impact his daily interactions with customers can have. “I'm sure I help 1,000 customers a day exactly like that, and just never realized how that makes the other person feel.”
Zacc, who is married and has a 3-year-old daughter, says speaking with customers is one of the most rewarding parts of his job. After working at Walmart for five years, he left for a year to work elsewhere, then returned about five years ago.
“I missed the customer interaction,” he confesses. “I enjoy those interactions and trying to help them.”
We are so glad you returned to the Walmart family, Zacc—and we’re guessing the Lockes would agree!