1. How will Walmart Health be different from going to my own doctor?
This will be similar to going to your own doctor and possibly more convenient with primary care, dental, and optometry all in one location, as well as behavioral health, diagnostics and more offered at early morning, evening, and weekend hours. Providers who deliver services in Walmart Health may be In-Network providers, so the process for using the services offered in Walmart Health may be the same as visiting other In-Network providers. At the time you make your appointment, your insurance status and co-pay should be confirmed.
2. Will associates be able to use Walmart Health?
Yes, associates can use Walmart Health. by booking visits through the convenient scheduling website. We will also offer basic services at low prices year-round for associates, such as medical office visits for just $4 per visit for associates and dependents enrolled in the Walmart Premier Plan, Contribution Plan and Local Plan options.
For associates and dependents enrolled in medical benefits under the Walmart medical plan, see Question 5 for details about how the Health Center works with benefits under the plan.
3. Do I have to make an appointment to visit Walmart Health? Can I make an appointment if I want to?
You can make an appointment. Walk-ins are also welcome.
4. How do I book an appointment online?
Just visit www.WalmartHealth.com.
5. How does Walmart Health work with my current benefits?
Walmart Health is working on the necessary agreements to become a network provider under the Associates’ Health and Welfare Plan (the “Walmart medical plan”).
Due to IRS rules governing health plans that are used with Health Savings Accounts, associates enrolled in the Saver Plan option are required to pay the posted retail price when using Walmart Health, unless the visit is limited to preventive services. The $4 copay will not be applied to the annual out-of-pocket maximum. As a reminder, copays are not applied to the annual deductible under the terms of the Walmart medical plan. Any other services will be the participant’s responsibility and will not be processed under the terms of the Walmart medical plan.
When Walmart Health is a network provider, Walmart medical plan participants will still be able to receive preventive services and take advantage of the $4 copay for each office visit. In addition, claims for other eligible services will be processed by the plan, subject to the annual deductible and annual out-of-pocket maximum, under the same rules that apply to a network provider. The $4 copay will be available under most plan options, except the Saver Plan option, as explained above. The $4 copay will be applied to the annual out-of-pocket maximum.
Note for Georgia Associates: If you’re in the Kaiser HMO, please see information provided by Kaiser for any provider restrictions. Walmart Health is not a Kaiser network provider. Associates can still use Walmart Health and enjoy the convenience at the everyday affordable prices it offers, but you may pay more than if you were to choose a Kaiser network provider. Please check with Kaiser before you select a provider.
6. How do I know Walmart won’t get access to my health records?
Walmart Inc. will not have access to medical records, and we take patient privacy very seriously. All visits to the Walmart Health Center are protected by government regulations (e.g., HIPAA) and Walmart policies that govern how Walmart may use customers’ protected health information. Under HIPAA, the use and disclosure of your personal health information is limited to treatment, payment and healthcare operation purposes only. Any exception will require your authorization. We use industry-recognized third-party secure systems for billing and record keeping. These systems have secure and compliant certifications to keep information confidential. When associates visit the clinic, they are a patients receiving medical services and their information will be treated with the confidentiality, privacy and care of any other patient and customer.
7. What does it cost to use Walmart Health?
The price you pay depends on your medical plan. For example, medical office visits are just $4 per visit for associates and dependents enrolled in the Walmart Premier Plan, Contribution Plan and Local Plan options. The affordable cash price is posted in the center and patients receive an estimate for services upon making an appointment.
8. Will associates have any special discounts for healthcare services?
No. But we will provide low, transparent pricing for key health services that may be out of reach for many customers, regardless of health insurance coverage. We will also offer basic services at low prices year-round for associates, such as medical office visits for just $4 per visit for associates and dependents enrolled in the Walmart Premier Plan, Contribution Plan and Local Plan options.
9. What services are available at Walmart Health Centers?
- Primary care
- Behavioral Health
- Health insurance education & enrollment
- Labs & X-rays
- Fitness & nutrition education
- Health screenings
10. Can a child get a school physical to play sports at a Walmart Health center?
Yes. Your child can get a sports physical at a Walmart Health center.
11. How can I find a Walmart Health Center near me?
Just visit www.WalmartHealth.com.
12. How many Walmart Health Centers are going to be built?
We will continue to study and refine as we grow, meeting the needs of the local community’s health concerns and listening to the needs of our patients and associates Our goal is to bring Walmart Health to other communities we serve.
13. Will there be new job opportunities?
There will be specialized Walmart associates working in the Walmart Health Center. There will be opportunities for qualified Walmart associates in the Walmart Health Center, and the process for applying for those roles is much like with other internal positions. The professional providers operating the clinics will be responsible for filling professional positions and much of their staff as well.