OneWalmart Site Policies & Support
Site FAQs
What if I forget my user name or password?

Good News! You now use your Walmart username and password.

This is the same username and password that you use for all Walmart Apps within the Walmart Network.

If you cannot remember your username and password, for on or off the clock help, contact Field Support at 479-273-4357.

What if I'm new to the company, or newly re-hired?

You will not be able to register an account until your information has been entered into all HR systems. This is usually a few business days, but can be up until after you receive your first paycheck. If you are a re-hire and were registered with earlier, you will need to register again, as your old account will have been closed. 

What browser works best with this platform?

Google Chrome, Mozilla Firefox, or Apple Safari are highly recommended.

Is my private information still secure with this platform?

Yes. Your payroll and benefits information is still stored safely on secure servers, but your profile information can be viewed on the site by other associates if you select to make your profile public.

What if I can't view my schedule?

For issues viewing your schedule while working, please contact:
1-700-Walmart (From Store Network during your scheduled hours).

How do I find my WIN?

Log in to the site from your work location. In the search box at the top of any page, type “WIN” and hit enter.

Select the result for “Walmart Identification Number (WIN) Finder.”

Your WIN will be displayed. 

Click Here for detailed steps and image instructions.

What if I still get an error?

If you have logged in to the site but get an error when clicking on an app like Paystub, Report an Absence, Schedule, etc., try to Google the exact wording of the error. Many times there are settings in your browser or on your device that can be changed or corrected. If you have tried this and still get an error, please submit feedback through the Feedback link on the right side of any page. Include specific details of your issue, such as:

From homepage, click on Report an Absence, get error: "this site can't be reached. server IP adress could not be found.  dns_probe_finished_nxdomain"

2-Step Verification

Enroll in 2-step verification to gain access to things like benefits, your paystub and associate discounts from your personal device. To enroll, you will need to be on a company computer of device while on the corporate network.

Need more information and help setting up 2-step Verification?

2-Step Verification FAQs

When do I use 2 Step Verification?

When you login to check your schedule, benefits, or paystub  from your personal devices (e.g. tablets, home computer or phone) you will be prompted to select your preferred method to receive a one-time verification code.

Do I have to have a smart phone?

No, a smart phone is not required for the voice call or text message.  You can use a landline to enroll for the voice call or a cellphone to receive the text message.

Do I need to enroll in 2 Step Verification for OneWire if I am already using a Yubikey and/or Google Authenticator?

Yes, to access OneWire from a personal device you must enroll in Symantec VIP for 2 Step Verification.  Even if you are already using a Yubikey and/or Google Authenticator when logging in to your workstation or connecting to VPN.

Do I need to use 2 Step Verification to check this information from the store/club?

If you check from a company computer or device you will not be required to use 2 Step Verification.

How do I enroll in 2 Step Verification?

Visit wmlink/2step from a workstation that is connected to the corporate network and follow the steps outlined.

Do I have to enroll in 2 Step Verification if I am already enrolled in the BYOD program?

No.  Enrollment in Walmart’s BYOD program satisfies the requirements for authentication of your credentials.  BYOD also gives you access to the Walmart applications that help you with your daily tasks.

Who can I contact for help?

For US based associates, please contact Field Support at 479-273-4357.

For international based associates, please contact your in-country help desk. 

Slack Channel: #help_2step

Support Chat
Still Need Help? Check out Support Chat (available on-network only)

Save time and get answers fast with Support Chat, a chatbot that can help you find answers to commons questions you might have such as finding your WIN number or how to enroll in BYOD.


Learn more at wmlink/supportchat  or wmlink/fieldsupportchat (available on-network only).

Support Documents