App Helps Sam’s Associate Entice New Members

Moving #RetailForward means using technology to help meet our customers’ unique needs. See how Bekka uses technology to help business owners get  supplies and get back to work.

It used to be that when Bekka G., membership lead at Sam's Club 6517 in Beavercreek, Ohio, was trying to explain all the perks of Sam’s Club to potential members, she had to rely only on her words. But now, thanks to the Sam’s Club app, she can show potential members all the features at their fingertips.

“It’s better to show people the Sam’s Club app than to just tell them. It’s bright and cheery. They’re able to see what the benefits are with their own eyes,” she says.

And when it comes to convincing small-business owners to use Sam’s Club for their stocking needs, the Sam’s Club app helps Bekka seal the deal. 

She frequently pays visits to local small businesses, like food truck operators, to show them how much time and money they can save by joining Sam’s Club, and the app lets her clearly and easily demonstrate.

Here Are a Few Sam's Club App Features

Get going earlier with Sam’s Plus.

Sam’s Plus members get exclusive access to the club starting at 7 a.m.—three hours earlier than everyone else, allowing business owners to pick up necessary last-minute items. 

Skip the checkout line.

Scan & Go lets members skip the line and use their phone to scan bar codes as they shop and then pay on the phone. The app creates a QR code that they show as they leave.

Reorder with a click.

Businesses regularly order the same items. The Sam’s Club app stores their info, making it easier to see what’s in stock or when it’s coming in—and reorder from the homepage. Bekka explains that these tools make it easier to see what supplies they are using, return items they don’t need, and print out orders at tax time.

Pick up before business.

Club Pickup helps busy business owners order ahead of time and schedule a pickup as early as 7 a.m. Bekka tells them to place orders 24 to 48 hours ahead of time to make sure they get the early time slots.

Get it delivered.

Sam’s Club has partnered with Instacart to offer same-day delivery in as little as an hour. Or members can schedule the delivery for a time and place that works best for them. 

These features have made a real difference for Bekka’s customers. “Doing orders online and having us pull items for her has saved one of my business members every bit of two hours a day,” she says. “Most of the members are fascinated by how much time they save with us.” 

Follow @SamsClub on Instagram and Facebook.

For more stories, advice, and inspiration, download your copy of the Winter issue of Walmart World here!

 
More Articles From Walmart World
Spark After Fire

|
Rallying Around Each Other

|
Walmart Family Ruth

|
Richmond Walmart Camaraderie

|
Walmart Radio

Our Heroes Wear Vests

|
Spring 2020

Attention, Dancers: Your Skills Can Earn You a Spot in a New Music Video! 

|
Check Out the SparkAppella Holiday Music Video!

|
Check Out the Code S.P.R.K. Holiday Music Video!

|
Walmart World Winter 2019

CCO Explains Importance of Associates in Walmart’s Future

|
eCommerce Associate Offers Customers an ‘Endless Aisle’

|
Tools for Better Service from the Intelligent Retail Lab

|
Reorganized: How This Associate Optimized Her Store to Better Serve Customers

|
This Store Manager Helps Train Service Dogs to Connect with His Community

|
Explore the Future of Retail With the New Issue of Your Associate Magazine

|
Walmart App Puts Service at Your Fingertips

|
ZP Challenge Benefits Associate and His Customers

|
Doing It All: The Benefits of Cross-training

|
Learn How Sameer Scores Victory with Vendors

|
App Helps Sam’s Associate Entice New Members

|
Influencer Connects to Customers with Walmart Wins

|
Find Out How This Associates Recruits Difference Making Talent

|
These Associates Serve Customers on Their Last Stop Before Coachella

|
Associate Uses Filmmaking Savvy to Connect on Social

|
See How You Fit in the Customer Service Cycle

|
Here’s How Walmart is Rethinking Returns

|
Be a Social Media Champ Without Tech Savvy

|
Customer Service Guide: How to Go Above and Beyond

|
Learn About Bobbi Brown’s Evolutionary Success

|
Pharmacist Has Formula For Success

|
Discover How Outside the Box Thinking Gets Products to Customers

|
See How Moments of Care Are Changing Our Pharmacies

|
Entrepreneur Dreams Big with New Bed Line

|
Just in Time for the Holidays: New Music From SparkAppella

|
Deal Drop Dance Challenge

|
Honoring All Veterans

|
Introducing Last Stop Before

|
John's First Day Back with Walmart US

|
Owning Great Workplace

|
Live Better and Benefit by Completing Your Annual Enrollment

|
one millionth associate trained

3000th OGP Grand Opening

|
Take Control of Your Pay with EXCEED by Money Network®

|
Share Your Artistic Passion and Win up to $500

|
Associate Finds Opportunity By Switching Gears in Her Career

|
This Associate Came Back From a Low Point to “Be Here Now”

|
See How Walmart Helped These Associates Become a U.S. Citizens

|
Meet Code S.P.R.K: Walmart’s Associate Rap Group

|
Here's Your Last Chance for The Associate Video Challenge

|
Walmart Truck Tech Makes History

|
See How Jetblack Exec Jenny Fleiss Delivers on Tech Innovation

|
Get These Four Hot Takes on Leading Retail from Your Divisional SVPs

|
Keep Swimming Upstream With the Retail Industry's No. 1 Associate Magazine

|
5 Tips to Elevate Any Walmart Associate Challenge on Social Media

|
Four Personal Branding Tips to Boost Your Career

|
Learn to Create In-Store Movies for Social Media From a Pro

|
Three Surefire Tips to Becoming a Better Manager

|
Manager Promotes Inclusion by Sharing Her Own Story, Encouraging Others

|
CMN Hospitals Fundraising Gets Personal: How This Associate’s Experiences Inspire Her to Give Back

|
Become a Star With the #WalmartYouTubeChallenge!

|
Drive Sales with Displays that Tell a Story

E3 Gaming Winners Find a Connection Between Their Passion and Work

|
Reduce Turnover, Boost MyShare With These Five Tips

|
Raise The Bar With These Winning Recipes From The Walmart Associate Mocktail Challenge

|
New Issue of Walmart World

|
Explore Opportunities to Re-enter the Workforce

|
Walmart Rap Battle

New Music Video for the Walmart Shuffle by Sparkapella

An Extra Special Fathers Day

|
Make the Most of Your Mentor Relationship

|
Associates’ Dedicated Service Leads to Better Care for the Community

|
Walmart World Issue Archive

|
See more

Find us on Facebook, Instagram, and Twitter, and check out past issues of Walmart World magazine for more associate stories.