Walmart App Puts Service at Your Fingertips

The days of “I don’t know” are over: With the Walmart App, the answers to any customer question are at your fingertips. This tech-savvy associate explains how he and his team use the App to serve their customers better and faster.

Sukh D., co-manager, Store 2280, Mountain View, Calif., discusses how customers and associates use some of the app’s most popular features.

Item Locator

With tens of thousands of square feet of retail space, associates don’t always know where certain items are located, Sukh says. “Even as a manager, you don’t know where everything is.” 

But on the Walmart App, an associate can just type the name of the item in the search bar, and a map of the store will appear, showing the aisle where the item can be found. It will also list the cost of the item, along with some basic details about it as well as product reviews.

The App can also help locate items that aren’t on the shelf. “Sometimes the item will only be available online or it will be out of stock, and the App will say that. Customers sometimes will come to us and say the item is in stock, but they can’t find it on the shelf. We might have it in one of our clearance sections, and in those cases, we’ll help the customer locate the item.”

Money Services

Customers can pay bills and transfer money internationally by accessing the Money Services feature on the App, entering their details, and finalizing the transactions at their nearest store.

“You save time by doing it on the App,” says Sukh. “You fill out all the details at home, and at the store, just scan a QR code. You will be asked for ID, just to make sure the name matches. And that’s it. You’re done in a minute or two.

Walmart Pay

No cash, no card, no problem—at least if you have payment options saved on the App.

“I use it myself a lot; that way, I don’t have to carry my wallet in the store,” Sukh says.

Customers and associates can use the feature to upload their debit, credit, and gift card information—and then at the store, they can use the App to pay.

Walmart Pay also keeps track of how much is left on gift cards and saves receipts digitally.

“It’s nice to have all my receipts saved on the App. If I had a lot of paper receipts, I’m pretty sure I would lose them. If I have to return something, I can always pull up my Walmart App and see all those receipts.”

63% of people use their phones in stores to check prices and availability, look for coupons, and more.

22% of retailers let shoppers check out using their own phones.

For more stories, advice, and inspiration, download your copy of the Winter issue of Walmart World here!

 
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