See How You Fit in the Customer Service Cycle

The future of retail will include new tech innovations, but classic customer service will never go out of style. Check out these #RetailForward customer service touch points to see how you make a difference at every stage of the business.

1. STOCKING SHELVES

Endcaps are just the beginning. When you organize items to maximize deals and specials, you help your customers have better, easier, and faster shopping experiences. 

2. ORDERING FOR YOUR STORE

Anticipating needs puts customers first. You order products based on your community’s needs and for the people who shop at your store. This starts the customer service journey long before your customers even walk through the door. 

3. IN-STORE INTERACTION

10 feet equals infinite possibilities. No amount of tech can replace being face to face with your customers. In this ever-evolving retail landscape, look for every interaction opportunity you can!

4. IN-STORE TECH DEMO

The future is now. Customers want to shop better and faster, and you can help by guiding them through the Walmart App and making their next shopping trip that much easier.

5. PICKUP AND BEYOND

A few seconds can make the difference. You may only interact with Pickup customers for a few moments, but a smile and “Thank you!” will make them eager to pick up again. 

6. ON SOCIAL MEDIA

You can be miles apart yet never closer. Talk about Customer Service 3.0: Making engaging posts for your store shows customers that you’ve got them in mind even when they’re not in store. 

7. MACRO SERVICE

BIG ideas make a BIG impact. Home Office, Logistics, and eCommerce associates may not interact directly with customers, but their ideas and policies set stores up for success and create a consistent retail experience across all channels that leaves customers satisfied.

8. BRAND AWARENESS AND EXPOSURE

Engage your community and world. 

Everyone is taking little steps and making big strides to make the name "Walmart" shine for customers around the whole world—so everyone can save money and live better.

It’s your turn. How are you making a #RetailForward difference?

• Every step of your day contributes to customer service.

• Every customer service journey is a winding road involving many “travelers,” with detours leading in all directions.

• Everyone at Walmart works in the customer service industry. From hourly associate to CEO, we’re all playing the same game on the same big team.

For more stories, advice, and inspiration, download your copy of the Winter issue of Walmart World here!

 
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