Store Fixing Is Her Job: Here’s How She Does It

Everybody has things they want to accomplish. But sometimes, it takes an expert to accomplish your #SparkGoals. Stacie is that kind of expert.

 

A fixer. Or maybe a pinch hitter. No matter how you put it, if a store in her market is struggling, Stacie S., co-manager of Store 3537 in Lakewood, Wash., is the person they send to get things back up and running smoothly.

 

Once, Stacie spent two weeks at a store that was temporarily without a manager. “The goal was to get them through Black Friday.”

 

Another time, she helped a store when the manager had a death in the family. “The regional manager was supposed to be there in four days, and the store had some opportunities. So, the team and I had to come up with an attainable plan to get us where we needed to be.”

 

She once went to a store where the manager was out with an illness: “I went in Nov. 1, and because of the holidays, we had to figure out how to get the store back to where it needed to be. There were something like 140 pallets on the floor.”

 

Stacie knew they had to fix it, so she said everybody’s going to deal with 10 pallets. “That’s our goal. We have 15 people here. Everybody kills 10 pallets. You do the math. We’ll be off the floor.”

 

Here, Stacie talks about how she helps associates at stores meet their goals—and offers some tips to help you meet yours, too.

What have you learned about achieving goals in your time with Walmart?

“Our company gives us a pretty good road map of what they want done. The first day I go into a store, I say, ‘Hey, this is what we’ve been asked to do. This is when we need to have it done. Tell me where you’re struggling so we can figure it out.’”

When you help at stores, what’s your plan for hitting goals?

“A lot of people can’t figure out how to begin. That’s where they get stuck. So you set smaller goals. ‘Today, we’re going to get staff spaces straight. Tomorrow, we’re going to get all the pricing right.’ You set realistic goals, and soon people buy in.”

How do you get everyone on board with achieving the store’s goals?

“Once associates see it can be done, they start to trust the process. No one comes to work wanting to fail. They just need to know that somebody has their back, but there’s going to be somebody there to hold them accountable.”

What’s your best advice for those who want to achieve goals in their careers and in their personal lives?

“I just always tell my associates in any store that I go into: ‘Leave today better than you were when you walked in the door. Teach yourself, or teach somebody, something so you leave better for having been here for your shift.’”

Getting Started in Achieving Goals


 

Set the level. What needs to be done?
 

Set realistic smaller goals. Figure out what can be done.
 

Take that first action. Determine where to begin.
 

Do the next task on the list. Everything else will start falling into place!
 

For more stories, advice, and inspiration, download your copy of the Spring issue of Walmart World here!

 
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