These solutions benefit distribution centers, stores, and the Home Office. They often take the form of artificial intelligence (AI) or augmented intelligence, using machines to provide insights from data so people can make better and faster decisions.
One recent innovation is a computer vision model that helps determine whether rugs are present in store entryways when it’s raining, to improve the customer experience.
They are also deploying a solution that automates and expands the job search and reassignment process for associates requiring accommodations. This simplifies the process and provides additional job opportunities for our associates with disabilities who require job reassignment.
Another highlight involved working with the Home Office Use Tax team. “We helped that team achieve their goals,” Anton says. “No role was replaced by AI; they were simply able to elevate their performance by working with an AI solution. We’re here to help land on the ultimate solution of creating a better Walmart.”
Anton credits the people on his team as being the key to the team’s success. “The associates on this team are exceptional. We hire to a very high standard—people who are innovative and creative. We’ve got just over a hundred people now, with small teams in Shenzhen, Bangalore, Gurugram, Leeds, Dublin, Austin, Dallas, and Bentonville,” he says.
“We all love new tech, are obsessed with it. But we only deliver for the benefit of the business—we don’t do it for the sake of tech. We do it to help. We like to make the people we work with superstars in their organization.”