That’s how long Abdallah A. and Sam H. had to improve Customer Value Program (CVP) stats.
The CVP stats at Store 3725 were low. “When I came in, we were at 65% CVP,” says Abdallah, assistant manager.
That meant the store was discarding 35% of its expiring produce, bakery, meat, and deli items. Walmart’s CVP goal is 75%, and their market goal is 80%. That meant Abdallah and Sam—Cap 2 supervisor—had their work cut out for them—especially after their store manager set a tight two-week deadline to get the job done.
But Abdallah and Sam accepted the challenge and set out to hit their goal. First, they simply observed. “We could see we were throwing away a lot,” says Sam, “and the reports showed we were losing so much money.” So they went back to basics, reading the One Best Way to see what they had missed.