Her #SparkGoals to run the best OGP & Delivery department earned her team accolades. Find out how Tina did it.
The “golden truck” award: It's given by Walmart to the Online Grocery Pickup & Delivery department with the best sales, wait time, and customer satisfaction score combined in each region.
The team at Store 599 in Kingsport, Tenn., has one. And winning it was the fulfillment of a goal set by Tina G., department manager, OGP & Delivery, to have one of the best Pickup & Delivery departments in the nation. It wasn’t easy, though.
“I remember when we first opened, I would think that 30 online pickups were a lot,” she says. “Now we have 160 orders at 10 in the morning, so it’s a big change from when we first opened up. Now, 120 would be a very slow day.”
Here, Tina shares how she made her department associates into award-winning Pickup superstars.