Golden Opportunity: See What Drives This Associate and Mom to Be an OGP & D Star

Her #SparkGoals to run the best OGP & Delivery department earned her team accolades. Find out how Tina did it. 

 

The “golden truck” award: It's given by Walmart to the Online Grocery Pickup & Delivery department with the best sales, wait time, and customer satisfaction score combined in each region. 

 

The team at Store 599 in Kingsport, Tenn., has one. And winning it was the fulfillment of a goal set by Tina G., department manager, OGP & Delivery, to have one of the best Pickup & Delivery departments in the nation. It wasn’t easy, though.

 

“I remember when we first opened, I would think that 30 online pickups were a lot,” she says. “Now we have 160 orders at 10 in the morning, so it’s a big change from when we first opened up. Now, 120 would be a very slow day.”

 

Here, Tina shares how she made her department associates into award-winning Pickup superstars. 

Connect With Customers 

 

“We brought up our sales by giving our customers a memorable experience. We made sure to use their names, be friendly, and always ask them to complete the survey.”

 

Get It Right Every Time

 

“More than anything, we valued consistency. It doesn’t matter if you can do it right once—it matters if you can do it right every day.”

 

Work as a Team

 

“Everyone works together; they do what needs to be done so it doesn’t pile up on someone else. We’ve got plenty of people who stay over to make sure they don’t leave their teammates struggling, because we want to make sure we’re helping each other out.”

 

Find Your Inspiration

 

“My daughter is definitely my biggest motivator. She knows the ins and outs of my job—as much as a 6-year-old can understand, that is. But she loves it. She always tells me that she’s going to come work here and be in online grocery. It makes me feel like I’m doing something right; the fact that she is looking up means that what I’m doing is the coolest thing ever.”

 

Follow the team @Walmart0599 on Instagram.

For more stories, advice, and inspiration, download your copy of the Spring issue of Walmart World here!

 
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