“I try not to have any bad days, and I do pretty good.”

New Position, Same Personality ;)

She might sing. Sometimes, she’ll even dance. But most of the time, she’s tossing out unexpected compliments to anyone who approaches the store entrance.

 

“I like to make people excited,” Dominique Gray said. “That’s just me.”

 

Dominique is describing a day in the life of a Health Ambassador at Store 3837 in Roscoe, IL. It’s a new role for her after previously working as an Asset Protection associate. These days, she’s the first set of eyes customers meet.

 

“I try to smile even though I’m wearing a mask, and they can’t really see it,” Dominique said.

 

This year marks Dominique’s fifth year working at Walmart. She applied after giving birth to her first child and started just in time to experience the Black Friday rush. The world looks a lot different now compared to then. Since March, she and other associates have mastered sweeping changes due to the COVID-19 pandemic.

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Dominique admits, when she first heard about her new role, she was a little hesitant.

 

“I was like ‘A Health Ambassador? What are we doing?’”

 

Masked faces and socially distant encounters don’t quite align with Dominique’s personality, but she saw an opportunity with the new gig. The mother of two began brainstorming ways to make it her own and let her good vibes shine through. After drawing some inspiration from her kids, she was ready for the challenge. Soon enough, a beacon of upbeat positivity was in place right outside the front of the store. Customers seemed to notice right away.

“I just make sure they’re comfortable and they’re happy, so when they go in the store it’s like ‘Hey, that girl was nice out there. She made me feel good about myself,’” Dominique said.

 

While the singing, dancing and smile-with-your-eyes approach certainly creates friendly exchanges, it’s masks – or the lack thereof – that sometimes shifts Dominique’s attention.

 

“If they come in and they’re not feeling it, I just kindly let them know, ‘We need you to wear this. It’s safe for you and for us,’” Dominique said. “Just put a mask on. Just make it wonderful.”

 

And, so far, wonderful is just what Dominique has made out of her new job.

 

“I try not to have any bad days,” Dominique said. “And, I do pretty good.”
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