Zacc says he scanned the store shelf and finally found a wheelchair in the backroom. He brought it up front, but the Lockes were unsure. Would it work on the terrain? Zacc took the wheelchair out of the box and unfolded it so the family could check it out further. Satisfied, the brothers bought the wheelchair and went on their way.
Just an Everyday Thing
Zacc usually doesn’t hear again from customers he helps.
“If I'm being honest, it's like a daily thing—just customer service,” says Zacc, who is now a stocking coach. “I didn't really think anything of it.”
Then, in December 2020, the store received a note. It was from Brian Locke.
“Zacc went above and beyond to help us, and we can't be thankful enough to him!” Brian wrote. “We used the wheelchair to get my dad down to the North Fork Shoeshone River and Luce Lake, two of his favorite fishing spots. Our dad died the next day, but we are forever grateful to Zacc for helping us make his last days a great and memorable experience!”
