Ask if you can help grab an item or two on their list for them.
As you walk the customer to the item, let them know about features on the App, help them download it if they’re interested, and discuss the benefits of Pickup and Delivery for next time.
You’ve helped create an omnicustomer who will appreciate multiple options for shopping.
Ensure they have help transporting the item out of the store.
Give the customer your card and let them know they can contact you if they have any further needs.
You’ve helped make a customer for life who feels valued and thanked for shopping at Walmart.
Thank them in a reply for bringing their awesome self to your store.
Tell them to find you in store next time for an in-person thank you (Voucher, social photo, etc.)!
You’ve helped develop a customer who passes the value of Walmart online to a friend or family member.
Let your store managers know all the details and provide the “why” so they are fully informed.
Give your store managers room to execute the new policy creatively, fostering engagement and ownership.
You’ve empowered managers to speak to their customers even more effectively, helping the business grow.
Share your Above & Beyond stories with us on social. Tag us @WalmartWorld; we’d love to hear from you.
For more stories, advice, and inspiration, download your copy of the Winter issue of Walmart World here!
Find us on Facebook, Instagram, and Twitter, and check out past issues of Walmart World magazine for more associate stories.