Being #RetailForward means always delivering bigger and better customer service. Follow this interactive guide to discover more ways to help customers when it matters the most.

 

What You Can Do...

...as a store associate when you notice a customer with a long list, obviously in a hurry?

Go Above

Ask if you can help grab an item or two on their list for them.

Go Beyond

As you walk the customer to the item, let them know about features on the App, help them download it if they’re interested, and discuss the benefits of Pickup and Delivery for next time.

Outcome

You’ve helped create an omnicustomer who will appreciate multiple options for shopping.

...as a store manager when you find a customer buying a big-ticket item like a TV or a computer?

Go Above

Ensure they have help transporting the item out of the store.

Go Beyond

Give the customer your card and let them know they can contact you if they have any further needs.

Outcome

You’ve helped make a customer for life who feels valued and thanked for shopping at Walmart.

...as a Social Champ when a customer comments on one of your store’s posts, thanking your team for great customer service?

Go Above

Thank them in a reply for bringing their awesome self to your store.

Go Beyond

Tell them to find you in store next time for an in-person thank you (Voucher, social photo, etc.)!

Outcome

You’ve helped develop a customer who passes the value of Walmart online to a friend or family member.

...as a market manager when you need to inform stores of a new customer service policy from the Home Office?

Go Above

Let your store managers know all the details and provide the “why” so they are fully informed.

Go Beyond

Give your store managers room to execute the new policy creatively, fostering engagement and ownership.

Outcome

You’ve empowered managers to speak to their customers even more effectively, helping the business grow.

Share your Above & Beyond stories with us on social. Tag us @WalmartWorld; we’d love to hear from you.

For more stories, advice, and inspiration, download your copy of the Winter issue of Walmart World here!

 
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