Why do you like BYOD?
It’s very helpful to use when serving customers. We can easily check if an item is available using the Inventory Management app, which I love. I work in electronics, and the inventory app goes as far as telling us which aisle a particular DVD is in! There’s also a Sales app where you can do your Volume Producing Item (essentially an item you think customers will love and will drive sales) every month.
What do you think other associates should know about BYOD?
How helpful it is! It’s the same functionality as on a TC-70. If you’re walking the store and aren’t in your department, you can easily scan something. You don’t have to worry about finding someone with a TC-70.
Would you say it is empowering?
Yes – and the customers think it’s great, too, because they see how well it works.
Your store has one of the highest adoption rates for BYOD. For associates on the fence, what would your message be to them?
It goes back to Clean, Fast & Friendly. We can make sure customers have the items they want as soon as possible. We can see when an item is coming in and let them know when to check back. And, I mean, who doesn’t love a discount, right?
As you know, privacy is a huge priority when it comes to tech. Were you worried about the company seeing your personal information?
When you download BYOD, your phone’s personal info is locked. And remember, you can only use the BYOD functionality when you’re clocked in anyway.