FAQs

WLFC Member Portal

How to Register for Classes
  1. Login to your WLFC member account.
  2. Scroll down from the top of the homepage to Available Classes.
  3. Search for classes using the search filters or type key words in the search bar.
  4. Click the Register button to select which members on your account to enroll.
  5. Hit Add to Cart to put classes in your cart.  Once a class is in your cart, the spot is reserved for 5 minutes. If you do not complete a payment within 5 minutes, the spots will be released. 
  6. Click Pay Now to make an online payment with credit or debit card and confirm the spot in class.
  7. You will receive an email confirmation at the email address listed in your member profile.
How to Cancel a Class and Receive a Refund

At this time, any class cancellations, changes or refunds must be requested from the Program Manager of that class type. Refunds can then be completed at the WLFC or Tennis Center front desk. Approved refunds will only be available at the WLFC and cannot be processed online. Refunds must be requested and picked up no later than the second Monday of the session.

Login to my online WLFC account: Walmart Associate (primary or spouse)

New Associate Login Steps Effective Feb. 11, 2019:Enrollment in 2-Step verification is required for associates to login to the WLFC website from an external network.

Click the Login button at the top of this website (wlfc.walmart.com) and select Login as Associate.

  • Use your OneWire (current WIRE user ID and password) credentials to login.
  • If you are accessing the WLFC site from an external network (Walmart WiFi, home WiFi, etc...) you will be directed to enter your credentials and then be asked for the 2-Step verification code.
  • If accessing the site from an internal Walmart network, you will only need your OneWire user ID and password.


The primary associate must login first and grant access to any spouse/partner who is not a current Walmart associate and dependents before they will be able to access the online account. Associates should not share their OneWire credentials with others on the membership. If the spouse/partner is a current Walmart associate, they can login using their own OneWire credentials and choose Login as Associate option. 

Login to my online WLFC account: Spouse/Partner

The primary WLFC member must first grant online for a spouse/partner. Once the primary member grants access, the spouse/partner will receive an email with a temporary password. Click the Login tab at the top of this page and select the Non-Associate option. Enter your email address and temporary password. You’ll be prompted to change your password the first time you login.

Login to my online WLFC account: Walmart Retiree or Walton Enterprise

If you are the primary WLFC member, please see a WLFC staff member and request online access. You will receive an email with a temporary password. Click the Login tab at the top of this page and select the Non-Associate option. Enter your email address and temporary password. You’ll be prompted to change your password the first time you login. 

Once the primary member has access, he/she can then grant online account access to others on the membership. 

Grant Online Account Access to Spouse/Partner

As the primary member, login to your WLFC account. Click My Profile. Under the Your Information section, click the link that says Manage Account Access. Click the Create Account button for each individual you want to have an online WLFC account. An email will be sent with a temporary password to the email address on file for each member you select. As the primary member, you are able to do a password reset or remove online access for any members on the account.

Check-In process at the WLFC

 To check-in, scan your current WLFC key fob or type in your Member ID. Each individual member must check-in, every time they enter the facility. 

What is my Member ID?

The Member ID is your Walmart Identification Number (WIN) if you are or have ever been a Walmart associate OR it is your 6-digit birthdate + first 3 letters of your last name (MMDDYYABC). A WLFC staff member can look up your Member ID if you need help!
If you have been using your Social Security Number to check-in, it is no longer valid. You will check-in with your WIN or the birthdate and last name combination.

Group check-in feature

After checking in yourself, you will have the Group Check In option to easily check-in any other people on your membership that are with you this visit. Simply check the box next to their name and hit Check In. 

Membership Info

Membership Fee

WLFC membership is offered to all Walmart associates and eligible family members at the rate of $9 per pay period, paid through payroll deduction. 

What is included in my WLFC membership?

Membership benefits include access to the amenities of the main facility, showers, saunas, tennis center, and our extensive schedule of group fitness classes.

Members may also enroll in the Walton Life Fitness Pass to gain access to additional fitness center locations across the country. 

What is the Walton Life Fitness Pass?

WLFC members have the option to add the Walton Life Fitness Pass to their membership, which gives members access to a broader network of gyms across the country.

Walton Life Fitness Pass entitles members to use the facilities and amenities available as part of a basic membership at participating locations that are part of Tivity Health’s Prime Fitness Network.

There are 3 Fitness Pass Membership Levels for WLFC Members: 

CORE: No additional fee for current WLFC members, but you must enroll!

  • Approximately 2,000+ locations; general variety of cardio and strength equipment; 24/7 club access at select locations

POWER: $13 per paycheck (includes WLFC)

  • Nearly 5,000 locations including access to all CORE level clubs; expanded group fitness classes, free weights, resistance training and pools/saunas at select locations

ULTRA: $15 per paycheck (includes WLFC)

  • Over 9,000 locations including access to all CORE and POWER level clubs; access to full-service clubs with a wider range of amenities; select locations include pools, saunas group fitness classes, racquetball, basketball and other courts
Group Exercise & Training Fees

Group exercise classes are included with your membership. Personal training and/or private instruction is an additional fee. Members may directly contact any of the approved private instructors to schedule appointments and discuss fees. 

Long Term Associate (Retiree) Membership Eligibility
  • At least 20 years of continuous service with Walmart (regardless of age) or
  • 10 years of continuous full time service plus their age equals 70 years.
  • Your separation from Walmart must be under good terms. Termination for gross misconduct will disqualify you for a WLFC membership
  • Retiree Memberships are paid for 6 months ($117.00) or 1 year ($234.00)
  • If you meet the eligibility, you can join at any time after retirement.
Guest Policy
  • Vendors, suppliers and contractors are not allowed to use the Fitness Center as a guest.
  • Note: Walmart Associates may have spouses that are vendors/suppliers. These spouses are considered members, not vendor/supplier.
  • An associate & spouse/significant other/domestic partner may bring 1 (one) guest into the center and an applicable guest fee must be paid.
  • Dependents may not sponsor a guest.
  • Youth Activity Center use is not available for guests.
Youth Rules

Youth age 12 and under must be supervised by an adult at all times, except:

  • Dependents age 16 and older may supervise siblings ages 12 and under.
  • Dependents 18 and under may not drop off or pick up siblings from the Youth Activity Center.
  • Only youth age 16 and up, or those teens ages 13 to 15 who have successfully completed a Teen Weight Room Intro may use the weight room and cardio equipment.
Youth Activity Center (YAC)

• Children ages 6 weeks to 12 years may attend the YAC for a maximum of 2.5 hours daily. Children must be checked in and out of the YAC by a parent/guardian or a dependent 19 years or older.
• Fees to use the YAC are $2.00 per hour, per child. A late fee of $1.00 per minute, per child will automatically apply if the child is over the 2.5 hour daily maximum or stays past the closing time.
• Parents must remain on WLFC property Monday through Friday, but may be off site on Saturdays. A current phone number must be on file for emergency purposes. 
• The YAC is a not a licensed day care center and is not required to follow a child to staff ratio. We staff one teacher per classroom with an additional staff member to assist, as needed. 
• Additional policies may be obtained at the Youth Activity Center. 

Locker Rentals
  • Permanent rentals are available in each locker room. You can choose a six month rental for $25 or a year for $40. Please stop by the front desk for additional information on obtaining a permanent locker.
  • Day use lockers are available in each locker room. Locks are provided at the front desk or you may bring your own.
  • Additional day use lockers are located near the cardio/weight room area. Simply set a four digit code on the locker and turn the lock. All day use lockers are emptied each night so be sure and remove your personal belongings before you leave.
Towel Rental

Towel rentals are available at the front desk for $1.00 (cash or credit card accepted). You can also purchase a towel pass (10 towels) for $8.00. Towel bins are located in each locker room to toss your used towel in once you are finished.

How do I borrow equipment?

The WLFC provides basketballs, volleyballs, wallyballs, racquetball equipment, pickleball equipment, jump ropes, and bicycles for rental. There is no cost to borrow these items however we just ask that you leave collateral like a photo ID or car keys.

How do I cancel my membership?

We are sorry to see you go, but understand that sometimes you need to cancel your membership! To cancel, you can call us at 479-204-1000, email thewlfc@walmart.com, or stop by the WLFC. If there is something we can do to better serve you and keep your business, please let us know!

Weight and Cardio Area

Age Requirements to use Weight and Cardio Areas

Only youth age 16 and up, or those teens ages 13 to 15 who have successfully completed a Teen Weight Room Intro may use the weight room and cardio equipment.

 

Attire

Please be respectful of our family friendly facility when choosing your attire. Closed toe shoes are required in these areas.

Training Regulations

Only WLFC management approved independent contractors are allowed to provide personal and/or private training. The WLFC only allows approved coaching, structured or team practices in our facility. This includes, but is not limited to, volleyball, basketball, swimming, and tennis. Please see a WLFC manager if you are interested in providing private training. 

Gym Cleanliness

Be respectful of other members and wipe down equipment and rack weights after use.

Track Facts
  • The indoor walking track is 12.5 laps per mile.
  • The indoor running track is 10 laps per mile.
  • The outdoor track is 4 laps per mile.

Youth

Rules for Children 12 and Under

Youth age 12 and under must be supervised by an adult at all times, except:
• Dependents age 16 and older may supervise siblings ages 12 and under
• Dependents 18 and under may not drop off or pick up siblings from the Youth Activity Center
• Only youth age 16 and up, or those teens ages 13 to 15 who have successfully completed a Teen Weight Room Intro may use the weight room and cardio equipment.

YAC Fees

Fees to use the YAC are $2.00 per hour, per child. A late fee of $1.00 per minute, per child will automatically apply if the child is over the 2.5 hour daily maximum or stays past the closing time.

Rules of using the YAC

Children ages 6 weeks to 12 years may attend the YAC for a maximum of 2.5 hours daily. Children must be checked in and out of the YAC by a parent/guardian or a dependent 19 years or older.

Parents must remain on WLFC property Monday through Friday, but may be off site on Saturdays. A current phone number must be on file for emergency purposes.

Parent / Guardian Responsibility

Parents must remain on WLFC property Monday through Friday, but may be off site on Saturdays. A current phone number must be on file for emergency purposes. 

Is the YAC is a licensed day care center?

The YAC is a not a licensed day care center and is not required to follow a child to staff ratio. We staff one teacher per classroom with an additional staff member to assist, as needed. 

Tennis & Court Reservations

How to reserve a court

Courts can be reserved online at www.WLFCcourtbookings.com for tennis, racquetball, squash, wallyball, volleyball, and pickleball. Basketball courts cannot be reserved. 

To book courts, you will first need to set-up an account at www.WLFCcourtbookings.com. After creating your account, the new user request will be sent to the WLFC staff, and once approved, an email will be sent with your login ID and password. You can change your login ID and password anytime by clicking on My Profile.

Once your account is established, you must first stop by the tennis front desk and put a deposit into your online account. This account will then be used to pay for future indoor tennis court bookings and/or ball machine rentals. You do not need to put a deposit into your account to book any other courts. 

 

Court Reservation Fees

Indoor tennis court fees are $4.00 per hour and all other courts are free of charge (but still need to be reserved). The minimum court booking is 30 minutes and the maximum is 2 hours.

Tennis ball machine rental is $2.00 and it can be booked for 30 minutes or one hour.

All courts can be reserved up to 7 days in advance. Indoor tennis courts must be paid for at time of booking. Members may only have a maximum of 3 pending bookings at any given time.

Cancellation Policy or Indoor Tennis Courts

Indoor tennis courts must be cancelled at least four (4) hours before the starting time in order to get the court fee credited back into the member's account. If four hours’ notice is not given, the initial court fee is forfeited. Reservations can be deleted up until the reservation start time in order to allow those on the waiting list an opportunity to book the court.

If a member doesn't check in for his/her indoor tennis court reservation after 15 minutes of the reservation start time, a $10.00 no show/no call fee will be charged to the member's account and reservation will be cancelled without refund of the initial court fee.

Cancellation Policy for Free Court Reservations

Reservations can be cancelled up to the start of the reservation time, but in order to keep booking privileges, should be cancelled at least four (4) hours in advance to give those on the waiting list an opportunity to book the court.

Tennis Court Guest Policy

All non-WLFC members must be sponsored by a WLFC member and pay a guest fee of $8.00 for adults 16-49 years of age and $4.00 for all others. 

At the tennis center, one WLFC member may sponsor one guest as long as the guest is with the member on the member's court. At the main fitness center, one WLFC member may sponsor one guest and the guest must stay with the member.

Dependents on a WLFC membership may not sponsor a guest at the tennis center or main fitness center.