Customer Sentiment Dashboard
A Walmart solution rooted in ‘Customer - Always No. 1’ philosophy
If you don’t listen to your customer
someone else will.
| Sam Walton
More customers
are reading online
reviews than ever
before
Walmart solution
At Walmart, we persistently collect massive volumes of customer feedback through different channels, including social media. The real-time insights are a goldmine for our business and help us analyze sentiments from the Walmart customer base once we identify and classify them.
To simplify this gigantic amount of data, we created a solution. Developed over a span of 12 months, Customer Sentiment Dashboard is an intuitive visualization tool that filters information related to online customer feedback in a streamlined manner.
Using the feature-rich interface of the dashboard,
we derived meaningful insights from unstructured data on two major occasions.
Captured real-time feedback shared by customers on social media during the COVID-19 pandemic on product availability in stores/clubs and shopping experience at store.
Captured customers’ feedback on major Holiday events, especially on the Walmart + membership plan.
Customer Sentiment Dashboard
Customer Sentiment Dashboard made it possible to retrieve untagged tweets along with the nearest Walmart store location, based on the mention’s latitude & longitude.
Tech stacks and key features
Tangible benefits
Walmart has always thrived on a customer-first approach. With our customers
dispersed across geographies, the tool aptly gauges customer sentiments
and helps us enhance our services.
Associates behind the scenes
