backroom_toolkit(text_1228551849)

Basic Properties



Content


Going forward, the backroom team will consist of cross-functional associates who will work together to receive merchandise, process claims, and more.

 

Cross-Functional Responsibilities

Associates will be responsible for completing tasks as a team. Selected associates should be familiar with the execution of all Backroom tasks, and should use the list below as a starting place to identify priority tasks each day.

 

1.     Review Hazwaste first thing in the day.

2.     Support back door member orders.

3.     Work receiving.

4.     Process claims.

5.     Clear the journal.

6.     Other backroom tasks to include, but not limited to:

a.     Managing Hazardous Materials BOLs as described in the SOP

b.     Hazwaste manifest retention

c.     Reconcile/process code 2/3 items

d.     Paying club bills

e.     Clean the back room

f.     Other tasks related to the backroom job tasks/SOPs

 

Expectations for Club Management

To ensure the new ways of working in the Backroom are successful, the following expectations must be met each day:

  • Ensure two TC 70s are available for Backroom associates to use each day.
  • The Overnight Manager is responsible to ensure the Receiving area is in a good state for the Backroom associates.
    • No trash on the floor
    • Receiving should be relatively empty
    • Pallets placed in steel when possible
    • Batteries are charged for forklifts (and other devices where applicable)
  • Work with membership associates and make sure they adhere to current processes:
    • Returned items that go back on the sales floor should be put back on the floor, not sent to the Claims area.
    • Mark items as appropriate at the Membership desk (damaged, broken, etc.)
  • Ensure the Fresh team manages their own damages and donations..
  • Both the Club Manager and the Grocery/ Consumables/ Compliance Manager (GCCM) should engage with the Backroom team over the first few weeks to help reinforce the new ways of working.

 

Compliance

Associates should continue to manage Hazmat/Hazwaste-related items using the old system. For questions, call: 800.530.9923.