At Sam’s Club, we have three strategic pillars - People, Product and Digital - with a maniacal focus on simplification. This gives us a clear direction and guides us where we should invest our time and resources. While we’ve made great progress across all pillars, we are leaning in to develop new tools that will save time and create seamless experiences across our club. From Club Pick Up and Scan & Go on the front end and the Fresh Sales tool and Own Your Inventory apps on the sales floor, we are accelerating our digital efforts across the club.
A part of the club where we haven’t invested in a long time is our backrooms, so we recently looked at this area end to end. Through this work, we found many outdated processes that are manual and time consuming for associates. We also rolled out the Receiving Scheduler app and Receiving and Claims app and associates are now able to work faster and more efficiently. With these learnings and new tools available, this allowed us to re-think how we staff the backroom with a new, cross-functional backroom team.
Follow these steps to prepare to share this news with associates: