faqs-and-resources(accordion_item_15912_1768491845)

Q: Why is it important that we skills train associates in larger areas of the club?

A: Now that associates will be staffed in new areas of the club, you will see very quickly that the amount of skills training an associate receives will go hand-in-hand with their ability to do every task in the work group. It will be imperative that skills training is completed by each associate so they are knowledgeable about club operations and can better serve our members.

Q: What are the skills training materials?

A: There are two ways we will skills train associates:

Quickstart – Quickstart is a quick 30-minute interactive learning experience that is completed in real-time, on the floor using a mobile device or TC-70.

Skills Development Center – The Skills Development Center will be available through Club Hub and give associates access to personalized, on-demand learning by role. It is designed for associates to complete three stages of learning. There they will find:

• Specific learning topics for their work group
• A description of the skills training they will need for their role

Q: What will associates be able to do after completing Quickstart?

A: After completing Quickstart, associates will be able to:

• Understand the four work groups 
• Recognize the benefits of skills training
• Demonstrate how to work as a team across the work group, while having a member first mindset

Q: How should Quickstart be facilitated?

A: Assistant Managers will facilitate Quickstart with the following steps:

• Collect as many club iPads as possible
• Gather associates in a large group and explain they will participate in a self-led game to learn about our new ways of working
• Divide associates into groups of 4-5 (each group needs an iPad)
• Have the groups navigate to QuickStart with the link provided.

Q. How will I track training completion?
A. All Club Managers should ensure that associates are completing the assessments and acknowledgment documents in the GLMS after finishing the formal training in the Skills Development Center and job shadowing.

 Q. Will I be given additional payroll for skills training?
 A. No additional payroll will be provided. You will continue to work within existing budget guidelines.

Q: What will an associate do during his or her scheduled shift, going forward?
A: Associates will still complete the primary functions of their existing position. Club management will communicate routines and expectations to associates on a daily basis.

Q. Should an associate if under the age of 18 be skills trained?
A. According to the Minors in the Workplace Policy, associates under the age of 18 may only work doing the task of cart attendant. These associates should not engage in skill-training.

Q. Will there be any changes to associate’s pay?
A. Only if they are moving to a higher pay grade and do not meet the current minimum.  There pay will be raised to the current minimum.  All other pay does will remain in their existing primary job and continue receiving their normal hourly rate.

Q. Will additional CBLs be required as a part of skills training?
A. There are some compliance/legally required CBLs that associates will be required to complete. Any additional CBLs an associate needs to take will automatically populate to their GLMS To Do list on May 22.

Q: Who will conduct the skills training?
A: Managers will select the appropriate associates to serve as learning sponsors. In some clubs, the best associates to complete this are team leads. In others, club managers select high potential associates to conduct training and job shadowing.