faqs-and-resources(accordion_item_1591254447)

Q: What is the responsibility of the Specialty Services Work Group?

A: The Specialty Services work group is responsible for TBC, Fuel, Maintenance, Health and Wellness, Optical. These are unique functions in the club and not available in all clubs.  Associates working in this group may require state specific certifications.

Q: What is the block schedule for full-time associates in this group?

A: 

• Associates in Health & Wellness (Optical and Pharmacy), will continue to be scheduled as they are today to ensure compliance with specific state and local regulations.  Clubs should try to schedule the full-time associate in these job codes as best they can, so they have consistent schedules. 
• Full time associates in TBC will be on the following block schedule:
  • The AM shift begins at 6 am and ends at 2:30 pm (includes 30 min lunch).
  • The PM shift begins at 1:30 pm and ends at 10 pm (includes 30 min lunch).
• Full time associates in Fuel will be on the following block schedule:
  • The AM shift begins at 6:00 am and ends at 2:30 pm (includes 30 min lunch). 

Q: Can I give a Member Service Team Lead a facility key?

A: To further develop high-potential associates, Club Managers are now empowered to select up to four Team Leads in your club to carry and utilize facility keys for the entirely of their shift. This will allow Team Leads the ability to open and close the club when a salaried manager isn’t present at the club. Click here  for information on the selection process.

Q: Will associates in Specialty Services have a new job code?

A: A majority of associates in Specialty Services will not have a job code change, as associates in this group have specialized positions and they will not be required to work across the entire work group.