Q: What is the responsibility of the Member Service Work Group?
A: The Member Services Work Group is responsible for all areas of the front end. They are our members’ first and last impression of the club so being fast, friendly and accurate is extremely important while maintaining zoning standards.
Q: What positions will be in the Member Service Work Group?
A: Associates in the Member Services Work Group will have streamlined job codes. This group will be made up of three hourly job codes and one lead job code. Associates will be placed in one of the new job codes based off of their current position.
Q: What is the block schedule for full-time associates in this group?
A: Below are the block schedules for full time associates in the Member Services work group. Get detailed information on this change in the Block Scheduling tab of this toolkit.
Q: Can I give a Member Service Team Lead a facility key?
A: To further develop high-potential associates, Club Managers are now empowered to select up to four Team Leads in your club to carry and utilize facility keys for the entirety of their shift. This will allow Team Leads the ability to open and close the club when a salaried manager isn’t present at the club. Click here for information on the selection process.
Q: Are there any changes to minimum qualifications with the new positions?
A: There will be minimum qualifications for associates hired into the Member Services Lead position. They will now be required to have six months retail experience including operating front-end equipment (for example, cash register) and six months member service experience. Existing associates in these positions will have 90 days to meet the minimum qualifications below.
Q: Will full time associates in this group have a block schedule?
A: Yes. Full time associates will fall into an AM or PM shift.
Q: Do associates have to take a CBL in order to ring up tobacco or alcohol at the register?
A: Yes. Depending on your state, city or county requirements, CBLs will need to be taken to sell these items.