Q: What are the new block schedule shift options?
A: Club Managers should refer to the Block Schedule section in each work group included in this toolkit.
Q: Why is the mid-shift shorter than eight (8) hours and will that be expanded?
A: Mid-shifts will primarily be 4-6 hours and will be filled with PT Associates. PT Associates should expect to work 18-24 hours per week. These can be expanded based on business need (holiday weeks or events where additional hours are needed) or expanded to fill in for an associate who calls in or requests off for PTO.
Q: How will it be determined what shift an associate gets selected for?
A: Club Managers will select based on tenure with the company and then associate preference.
Q: What will happen if an associate’s availability does not fit the shift they are given?
A: The shifts will be built for business needs and will remain constant. If an associate is not available for these shifts, he/she can:
Q: What will happen if work restrictions will not allow an associate to take another shift? What will happen if work restrictions will not allow them to be cross-trained in another position?
A: Associates must meet the minimum qualifications and physical requirements needed for positions. If an associate’s restrictions do not allow him/her to meet the minimum qualifications and requirements, then he/she will not be able to work in that position (Note: reasonable accommodation may allow for this).
Q: What shifts will Team Leads work with block scheduling?
A: Team Leads are expected to work a block schedule shift. Change should not be made to current schedule.
Q: How many full time/part time shifts will I have at my club?
A: The number of shifts will vary by club. To see how many shifts your club has, please review your Block Schedule Worksheet.
Q: If I do not have enough associates to fill the full-time block shifts based on current full-time headcount, should I hire?
A: Clubs should follow the FT/PT headcount recommendations provided. The FT shifts correspond with the FT headcount needed.
Q: Do I accommodate a full-time associate who cannot work his/her assigned block schedule shifts?
A: No. All associates should fill out updated availability based on agreed upon shift with your manager. If they are unable to work the full block schedule as shown, then they can view other open jobs in other work groups or part time shifts.
Q: Will associates on closing shift get a shift differential?
A: No, not at this time.
Q: Can I be scheduled two consecutive days off?
A: There will be block schedules that may allow for two consecutive days off but may be limited. The goal is to have consistent days off each week for Full time associates.
Q: Can the schedule include weekend each month (other timeframe) off without using PTO?
A: For full-time associates, block shifts will be consistent each week with the same shift and same days off. Shifts for Part Time associates will be based on business demand and could fluctuate. If an associate wants a different day off than currently scheduled, the associate will need to trade shifts or use PTO. There will not be a rotation.
Q: If a current daytime associate can’t work the assigned shift will they be offered severance?
A: No. There will be several shifts available so there should be options for associates with limited availability, however they may not be scheduled 40 hours.
Q: When will we see the opening and closing shifts generate in My Club Schedule?
A: They will generate three weeks prior to the launch date in your club.
Q: With a block schedule, how do we handle requests off? Does it mean that I automatically need to take PTO? Or do associates have the option to switch shifts?
A: When you need to request off, you will have to switch shifts with someone in your workgroup or use PTO. Associates can use the My Club Schedule App to swap shifts with a peer in same job code.
Q: With a block schedule, how do we handle days the club is closed for a holiday?
A: When you need to request off, you will have to switch shifts with someone in your work group or use PTO. Associates can use the My Club Schedule App to swap shifts with a peer in same job code.
Q: Is it ok for managers to call people in to pick up open shifts when there are callouts?
A: Yes, if there is a business need, associates may be called and asked to cover a vacant shift within the workgroup in which they are proficient and will not create overtime.
Q: Will I have the same shift every week no matter what?
A: For full-time associates, block shifts will be consistent each week with the same shift and consistent days off. Shifts for part-time associates will based on demand which is different for every workgroup. PT associate hours can vary between 18 to 24 hours per week.