Q: What is the responsibility of the Member Team Work Group?
A: The Member Team Work Group is responsible for all areas of the front end. They are our members’ first and last impression of the club so being fast, friendly and accurate is extremely important while maintaining zoning standards.
Q: What positions will be in the Member Team Work Group?
A: Associates in the Member Team Work Group will have streamlined job codes. This group will be made up of three hourly job codes and one lead job code. Associates will be placed in one of the new job codes based off of their current position.
Q: What is the block schedule for full-time associates in this group?
A. Below are the block schedules for full time associates in the Member Team work group.
Q: Are there any changes to minimum qualifications with the new positions?
A: There will be minimum qualifications for associates hired into the Member Lead position. They will now be required to have six months retail experience including operating front-end equipment (for example, cash register) and six months member service experience. Existing associates in these positions will have 90 days to meet the minimum qualifications.
Q: Will full time associates in this group have a block schedule?
A: Yes. Full time, non-salaried associates will fall into an AM or PM shift.
Q: Do associates have to take a CBL in order to ring up tobacco or alcohol at the register?
A: Yes. Depending on your state, city or county requirements, CBLs will need to be taken to sell these items.
Q: How many Member Leads will each club have?
A: There is no longer a Member Service Supervisor role as it has moved to a the Member Lead. The number of Leads you get will depend on your club’s volume.
Q: Are we moving all current Member Service Supervisors to a Member Lead?
A: Yes, the previous Member Service Supervisor role is now the Member Lead role in the new structure. Associates in the Member Lead role must be full time. Those associates who do not wish to work full time can be moved to a different role in the Member Team work group.
Q: Will coaching’s prevent a current Member Service Supervisor from being promoted to a Member Lead?
A: No. All associates will move based on their current job code to the new job code.