Chloe's all smiles after colleagues track down replacement for her favourite bag

Two-year-old Chloe Williams loves her mini Asda bag so much that she takes it everywhere she goes – and when it started looking a bit "too well loved" colleagues at our Cramlington store pulled out all the stops to help her mum Kirsty Betts track down a replacement.

Chloe was given the health and beauty samples bag by her aunt Emma, who works in a salon and had received it with an online order.

 

Chloe brings it with her every time she goes out, including on her regular visits with Kirsty to our Arnold store near Nottingham. She carries toys and snacks in the bag, and even snuggles down with it in bed.

 

But with the bag starting to wear and Kirsty worrying what would happen if Chloe lost it, she contacted family friend Toni Lockley, who works at our Cramlington store near Newcastle, to see if she had any ideas. She asked the store's community champion Jackie Burt, and she immediately stepped in to help.

Jackie said: "Toni came up to me and said she had a favour to ask for a friend. He said:' You know how some kids want dollies and teddies and things as comforters', and I said yeah, then she said 'Well this little girl has a thing about an Asda bag, but we can't seem to find one anywhere.' It was a bit of an unusual one as I'd never see one like that before, but I said I would see what I can do."

 

She made a few phone call, including one to senior people manager Laura Wiszniewski, who herself made a few inquiries and managed to track one down.

 

Jackie said: "I was totally gobsmacked when the team got back to me after a few days and said they'd got one for me. They sent it up and I got it sent off to Chloe.

 

"Kirsty sent me a video showing little Chloe opening her parcel and I started crying! She was was so happy and cheerful. She was absolutely buzzing with her new bag. I'm so glad we were able to help."

Thank you to Toni, Jackie and Laura for pulling out all the stops to make Chloe smile.